Pamela Mines
Rome ,GA
Summary
At Regions I have been able to build strong customer relationships. I have stopped fraud on numerous occasions. I was top in credit card apps for teller. I had trained many employees who have gone on to higher positions within the company
Overview
37
37
years of professional experience
Work History
Financial Relationship Specialist
Regions Bank
Rome, GA
07.2018 - Current
- Developed and maintained strong client relationships to enhance overall customer satisfaction.
- Provided personalized financial advice to clients, aligning solutions with their financial goals.
- Assisted clients in navigating digital banking tools, improving user experience
- Educated clients on various banking products, increasing awareness and utilization of services.
Branch Financial Sales Consultant
Regions Bank
Rome, GA
06.2017 - 07.2018
- Guided clients in selecting appropriate financial products to meet their needs.
- Conducted thorough assessments of customer financial situations to provide tailored solutions.
- Collaborated with team members to execute branch sales strategies and achieve targets.
- Developed and maintained strong relationships with customers, enhancing client loyalty.
- Educated clients on banking services, promoting increased awareness of available resources.
- Processed loan applications efficiently, ensuring compliance with regulatory standards.
- Maintained up-to-date knowledge of industry trends and regulatory changes, effectively communicating critical information to clients as needed.
Branch Service Leader
Regions Bank
Rome
04.2013 - 06.2017
- Managed daily operations to ensure exceptional customer service and compliance with bank policies.
- Trained and mentored team members on branch procedures and customer engagement techniques.
- Developed strategies to enhance customer satisfaction and streamline service delivery processes.
- Oversaw branch performance metrics, identifying areas for improvement and implementing corrective actions.
Store Manager
Blockbuster Video
Rome, GA
07.1989 - 04.2013
- Managed daily store operations, ensuring smooth workflow and exceptional customer service.
- Trained and mentored staff on product knowledge and sales techniques to enhance team performance.
- Developed and implemented promotional strategies to increase foot traffic and sales revenue.
- Analyzed inventory levels, ensuring optimal stock availability while minimizing excess merchandise.
- Oversaw financial transactions, maintaining accuracy in cash handling and reporting procedures.
- Fostered a positive work environment through effective communication and conflict resolution among staff.
- Conducted regular performance evaluations, providing constructive feedback to improve employee development.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Education
High School Diploma -
Northside High School
Warner Robins, GA06.1989
Skills
I feel that I am a team player, I do what is needed
I have experience in training, operations, cash handling and customer service
Timeline
Financial Relationship Specialist
Regions Bank
07.2018 - Current
Branch Financial Sales Consultant
Regions Bank
06.2017 - 07.2018
Branch Service Leader
Regions Bank
04.2013 - 06.2017
Store Manager
Blockbuster Video
07.1989 - 04.2013
High School Diploma -
Northside High School