Pamela Minnerath
Summary
Accomplished CNA and Assistant Manager with a proven track record in patient care and team leadership. At Independence Home Care, enhanced patient satisfaction and fostered a positive healing environment through compassionate communication and meticulous attention to vital signs monitoring. Skilled in HIPAA compliance and mentoring staff, significantly boosting team morale and performance.
Overview
7
7
years of professional experience
Work History
CNA
Independence Home Care
08.2021 - Current
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Reduced patient stress levels through effective communication and active listening skills.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
Assistant Manager
Kwik Trip
08.2017 - 03.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
Education
CNA - CNA
Good Samaritan Nursing Home
Waconia, MN04.2023
High School Diploma -
Granite City Baptist Academy
St.cloud Mn05.2000
Skills
Patient Care
Vital signs monitoring
Compassion and Empathy
Bathing Assistance
Maintaining confidentiality
Compassionate communication
Complex Problem-Solving
Reliable team player
Dementia and Alzheimer's knowledge
HIPAA Compliance
Bedside manner
Compassionate
Patient-focused care
Medical terminology knowledge
Additional Information
I have been in customer service since i was 15. I have developed great communication skills over the years and I have been able to adapt to each of the new positions quickly. I can work alone or well with others. I am a very quick learner. I have helped family members navigate through their drs appointments and have learned a lot of terminology along the way.
Timeline
CNA
Independence Home Care
08.2021 - Current
Assistant Manager
Kwik Trip
08.2017 - 03.2022
CNA - CNA
Good Samaritan Nursing Home
High School Diploma -
Granite City Baptist Academy
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