Pamela Minor
Edmond,Oklahoma
Summary
Highly organized professional skilled in balancing diverse responsibilities and maintaining ownership of tasks. Strong focus on detail and proficient in both written and verbal communication, contributing to improved office efficiency and client satisfaction.
Overview
11
11
years of professional experience
Work History
Front Office Receptionist
Dent Masters of Oklahoma
04.2022 - Current
- Enhanced caller satisfaction by promptly answering phones and directing inquiries efficiently.
- Maintained tidy reception area, ensuring a professional atmosphere for client interactions.
- Created welcoming environment for guests through streamlined check-in and check-out procedures.
- Provided friendly assistance to visitors, addressing questions and building lasting relationships.
- Strengthened company reputation by delivering outstanding service consistently.
- Scheduled, coordinated, and confirmed appointments to improve overall office efficiency.
- Managed payments effectively using billing software, contributing to accurate financial records.
- Interacted positively with guests during check-in process, enhancing customer experience.
Medical Receptionist
Dr. Bruce Mackey
11.2018 - 04.2022
- Managed multi-line phone systems, either routing calls or resolving issues directly.
- Checked in patients upon arrival, gathering insurance information and essential data.
- Issued intake forms, new patient documentation, and necessary policy copies to patients.
- Handled payment processing for co-pays and uninsured visits accurately.
- Arranged appointments for new and recurring patients according to physician and PA/NP schedules.
- Proactively reminded patients of their appointments while assisting with off-site testing arrangements.
Patient Registration Specialist
Inceed
02.2017 - 09.2018
- Registered patients upon arrival and scanned medical and legal documents.
- Verified insurance details, obtained pre-certifications, calculated initial premiums.
- Collected initial premiums to expedite patient registration process.
- Directed incoming calls to staff for efficient communication and workflow.
- Operated office machines to support various administrative tasks.
- Prepared reports, invoices, and financial statements using software applications.
- Managed voicemail systems to ensure prompt responses to inquiries.
Check-In Receptionist
Neuroscience Specialists
01.2015 - 02.2017
- Checked in patients for appointments, verifying insurance and referral details efficiently.
- Organized lobby area by maintaining magazines and caring for plants.
- Conducted phone interviews to gather patient demographics and verify physician referrals.
- Distributed patient appointment confirmations and new paperwork through email, fax, or mail.
- Obtained medical records for healthcare professionals while complying with HIPAA standards.
- Provided requested information to authorized entities according to regulations.
- Performed general office duties, including typing and operating various equipment.
- Sorted incoming materials for appropriate classification and filing.
Education
Medical Transcription Course
American Transcription Institute
Oklahoma City, OKHigh School Diploma -
Pine Bush High School
Pine Bush, New YorkNurse Assistant -
Orange-Ulster BOCES Career and Technical
Goshen, New YorkSkills
- Phone communication skills
- Scheduling appointments
- Written and verbal communication
- Listening proficiency
- Detail orientation
- Collaborative teamwork
- Handling sensitive information
- Customer support services
- Data management
- Organizational multitasking
- Client engagement strategies
- Email communication
Timeline
Front Office Receptionist
Dent Masters of Oklahoma
04.2022 - Current
Medical Receptionist
Dr. Bruce Mackey
11.2018 - 04.2022
Patient Registration Specialist
Inceed
02.2017 - 09.2018
Check-In Receptionist
Neuroscience Specialists
01.2015 - 02.2017
Medical Transcription Course
American Transcription Institute
High School Diploma -
Pine Bush High School
Nurse Assistant -
Orange-Ulster BOCES Career and Technical
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