Pamela Mitchell
Flowery Branch,GA
Summary
Seasoned professional with over 15 years of experience as a Certified Orthodontic Assistant, with Expanded Duties.
Dedicated, compassionate, hardworking. Motivated to deliver exceptional patient care through attention and detail. Excellent leadership qualities, while managing high workloads with two very successful Orthodontists.
Overview
31
31
years of professional experience
Work History
Server/ Trainer
Aqua Terra Bistro
04.2021 - Current
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
- Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Led by example, demonstrating exemplary customer service and work ethic, setting high standard for trainees.
- Provide quests with impeccable service
- Restaurant voted " Most Romantic" and "Best Continental Cuisine" for many years
- Previously worked at this establishment for 10 years ( 2001-2010)
Certified Orthodontic Assistant
Sosebee and Britt Orthodontics
08.2019 - Current
- Expanded Duties Certification
- Documented progress notes accurately after each appointment, ensuring a complete and organized patient record for future reference.
- Enhanced overall patient experience through attentiveness to individual needs during both routine check-ups and more involved procedures.
- Proficient with Itero Scanner
- Certified to take Panoramic, Cephalometric and CBCT Xrays.
- Promoted oral health among patients through thorough instruction on proper hygiene techniques specific to their orthodontic appliances.
- Maintained updated knowledge of industry advancements through participation in continuing education courses and professional development opportunities.
- Delivery of Herbst, Bonded linguals, RPE, LLA, Hawley, Carriere Distalizer
- Use Ligating and Self Ligating Brackets
- Deliver Initial Invisalign Attachments
- Improved patient comfort by providing educational materials and answering questions regarding orthodontic procedures.
- Maintained compliance with all relevant regulations and guidelines, upholding the highest standards of patient care and safety within the practice.
- Supported orthodontist in delivering high-quality care with proficient use of dental instruments and equipment during procedures.
- Ensured optimal sterilization of instruments, maintaining strict adherence to infection control protocols within the practice.
- Assist with various Laser Procedures, including, Gingevectomy and exposure of tissue.
- Band Molars
- Assist Dr. with Full Bandings by passing brackets with precision.
- Completed prescriptions and submissions for various orthodontic appliances
Orthodontic Assistant
Howell Orthodontics
05.2010 - 07.2019
- Same Responsibilities and Talents as my Current position at Sosebee and Britt.
- Dr Emily Howell personally trained me herself to be an Orthodontic Assistant
- Completed OrthoAcademy Assisting online, prior to apprenticing with Dr Howell
Paraprofessional
Jefferson Academy
07.2008 - 08.2010
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
- Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.
- Monitored students on field trips, handling roll call, and group movement to keep youths safe in public settings.
- Administered tests and assessments to evaluate student progress and performance.
- Facilitated small group tutoring sessions for students struggling in math and reading.
Flight Attendant
United Airlines
05.1993 - 05.2004
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Answered passenger questions and provided solutions to issues arising during flights.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Provided comfort to anxious travelers through active listening, empathy, and reassurance during turbulence or other flight challenges.
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
- Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
- Assisted unaccompanied minors throughout their journey by providing supervision and engaging them in age-appropriate activities or conversation.
- Solved in-flight emergencies calmly and effectively, minimizing passenger distress and ensuring safety.
Education
High School Diploma -
Henderson High School
Atlanta, GA05.1988
Skills
- Effective Time Management
- Orthodontic bonding
- Dental impressions
- HIPAA Compliance
- Oral Hygiene Instruction
- Patient confidentiality
- Orthodontic appliance adjustment
- Retainer fabrication
- OSHA Regulations
- Continuing education
- Orthodontic software proficiency
- Palatal expanders
- Space maintainers
- Sterilization techniques
- Instrument Sterilization
Timeline
Server/ Trainer
Aqua Terra Bistro
04.2021 - Current
Certified Orthodontic Assistant
Sosebee and Britt Orthodontics
08.2019 - Current
Orthodontic Assistant
Howell Orthodontics
05.2010 - 07.2019
Paraprofessional
Jefferson Academy
07.2008 - 08.2010
Flight Attendant
United Airlines
05.1993 - 05.2004
High School Diploma -
Henderson High School
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