Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

Pamela Mitchell

Washington,DC

Summary

Highly motivated Program Development and Instructional Designer with a proven track record of success in developing and implementing innovative LMS learning solutions. Skilled in designing and delivering effective training programs to enhance employee performance and drive organizational growth. Strong expertise in project management, instructional design strategies, and technology integration. Seeking a challenging role to utilize my skills and contribute to the success of an organization.

Overview

11
11
years of professional experience

Work History

Director of Operations

N.E Beautiful Mind
01.2023 - Current
  • Oversaw daily operations for a team of [number] therapists, ensuring efficient delivery of services and maintaining high levels of client satisfaction
  • Recruited, hired, and trained therapists, fostering a supportive and growth-oriented work environment
  • Managed therapist performance through regular evaluations, providing coaching and professional development opportunities to enhance service quality
  • Coordinated client intake processes and facilitated the seamless assignment of therapists based on client needs and therapist expertise
  • Ensured compliance with industry standards, regulations, and best practices in all therapist-client interactions
  • Resolved complex client complaints and conflicts, utilizing strong communication skills and a solution-oriented approach to achieve positive outcomes
  • Collaborated with cross-functional teams to streamline operational processes, reduce wait times, and enhance client support
  • Led efforts to enhance therapist-client communication, promoting transparency, trust, and satisfaction across services
  • Managed scheduling for therapists, ensuring optimal coverage while maintaining work-life balance for staff

Program Manager

Pinky Cole Foundation
05.2022 - 04.2024
  • Developed and designed Youth Entrepreneur Program k-12 and College Business Development
  • Facilitated onsite, online, workshops, and classes
  • Targeted diverse learning modalities in development of new course content and training programs
  • Designed course materials and supported implementation
  • Planned and monitored implementation of technology-based learning programs
  • Developed assessments and user polls to evaluate course effectiveness, altering content and delivery to achieve student learning goals
  • Created curricula, research topics and conceptualized course format, subject matter and presentation

Information Technology Instructor

Prospect College
01.2016 - 04.2023
  • Developed online and onsite curriculum, school wide training and technology based curriculum
  • Developed Standard Operating Procedures for course training
  • Delivered engaging curriculum through diverse methods of classroom instruction, computer lab activities and online learning systems
  • Researched, developed, and redesigned course work for technology and business application
  • Develop certification prep modules for basic code, accounting software, HTML 4 + 5, CSS, and Javascript
  • Work collaboratively with department heads, teachers, counselors, and administrators
  • Tracked student programs and reported training analytics
  • Developed, implemented, and scheduled service support training for staff and students
  • Met with students outside of class to answer questions, explain difficult concepts and address individual concerns

Program Specialist

Penn Hills School District
01.2016 - 06.2018
  • Designed and developed LMS training modules and curriculum to support the Penn Hills Public Schools After-School Program.
  • Oversaw program operations, ensuring alignment with program goals and fostering strong community partnerships.
  • Provided data-driven analytics to evaluate the effectiveness of classroom procedures, curricula, instructional methods, and techniques.
  • Identified program challenges and communicated potential impacts to the team, offering solutions to mitigate risks.
  • Coached team members on productivity strategies to achieve challenging program goals.
  • Developed and maintained efficient logistics workflows, procedures, and reporting systems.
  • Created social curriculum support materials, including podcasts, Problem-Based Learning modules, and Department Live Feed videos.
  • Evaluated and enhanced existing curricula, implementing new instructional methods and materials to improve learning outcomes.
  • Researched and developed content to update and refine training modules and templates for various learning needs.
  • Introduced and implemented a new online policy to streamline training processes for both small and large groups.
  • Partnered with subject matter experts to evaluate and revise training tools, ensuring alignment with educational goals and enhancing learning platforms.

Instructional Design and Curriculum Writer

DC Department of Youth Rehabilitation Services
04.2014 - 12.2015
  • Developed social curriculum support materials, including podcasts, Problem-Based Learning modules, and Department Live Feed videos.
  • Evaluated and enhanced existing curricula, incorporating new instructional methods and materials to drive improved learning outcomes.
  • Researched and created content to update and refine training modules and templates, tailored to diverse learning needs.
  • Introduced and implemented an online policy to optimize training processes for both small and large group settings.
  • Collaborated with colleagues to design benchmark lessons and identify faculty curriculum needs, fostering continuous improvement.
  • Partnered with subject matter experts to assess and revise training tools, ensuring alignment with educational goals and enhancing learning platforms.

Education

Google Certified Educator -

01.2019

Some College (No Degree) - Communication

University of Phoenix
Tempe, AZ

Skills

  • Microsoft Office
  • Storyboard
  • Google Classroom
  • Moodle LMS
  • HTML 5
  • CSS
  • JavaScript
  • IVR
  • Machine Learning
  • Operational efficiency
  • Business management
  • Strategic planning and execution

Timeline

Director of Operations

N.E Beautiful Mind
01.2023 - Current

Program Manager

Pinky Cole Foundation
05.2022 - 04.2024

Information Technology Instructor

Prospect College
01.2016 - 04.2023

Program Specialist

Penn Hills School District
01.2016 - 06.2018

Instructional Design and Curriculum Writer

DC Department of Youth Rehabilitation Services
04.2014 - 12.2015

Google Certified Educator -

Some College (No Degree) - Communication

University of Phoenix

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Pamela Mitchell