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Pamela Moats
Chandler,AZ
Summary
Results-driven auto claims professional with a proven track record of delivering impactful results through comprehensive claims analysis and resolution. Known for collaborative teamwork and adaptability in dynamic environments, brings strong problem-solving abilities and effective communication skills to foster trust and achieve optimal outcomes.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Auto Claim Specialist
State Farm
03.2022 - Current
- Collaborated cross-functionally with underwriting teams to ensure cohesive handling of policyholder accounts during the claims process.
- Provided empathetic support to customers during difficult situations while maintaining professional boundaries as an Auto Claim Specialist representative.
- Leveraged strong analytical skills to accurately assess liability and determine appropriate payment amounts for claims settlements.
- Demonstrated exceptional attention to detail when evaluating vehicle damage assessments for accurate claim payouts.
Service Advisor
San Tan Ford
03.2018 - 05.2021
- Reduced wait times with efficient coordination of service tasks among technicians.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Provided exceptional customer service, resolving complaints diplomatically and efficiently.
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
Sales Advisor
San Tan Ford
01.2017 - 03.2018
- Created customized solutions for clients'' unique needs, resulting in enhanced customer loyalty.
- Increased sales by establishing rapport with customers and identifying their needs.
- Demonstrated features, answered questions and offered solutions.
- Participated actively in weekly sales meetings, sharing insights from personal experiences that contributed to team success.
- Maintained current knowledge of applicable sales and product changes in order to provide best possible service for all customer needs.
- Increased sales by offering advice on purchases and promoting additional products.
Federal Law Enforcement Officer
Federal Reserve Bank of San Francisco
04.2007 - 08.2017
- Assisted in developing department policy changes resulting in increased efficiency within the agency.
- Improved inter-agency communication by collaborating with local, state, and federal law enforcement partners to share information and resources.
- Mentored junior officers contributing towards their professional growth and development within the agency.
- Improved physical readiness and officer training program
- Utilized advanced technical skills to analyze electronic evidence relevant to complex cases successfully concluding them.
- Protected critical infrastructure by conducting security assessments and making recommendations for improvement.
- Provided specific and constructive feedback and instruction to officers.
- Prevented potential terrorist threats through targeted surveillance operations and intelligence gathering efforts.
- Prepared reports, kept investigation records, and maintained all case-related paperwork.
- Trained team members on agency processes, court procedures and investigation strategies.
Education
Associate of Arts - Criminal Justice
MARQUETTE UNIVERSITY
Milwaukee, WISkills
- Claims evaluation
- Loss assessment
- Interpretation of regulations
- Preventive maintenance expertise
Accomplishments
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- 399
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- 3
Certification
- 2
- 3
- 38
- 1
- 941
- 12
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Interests
Timeline
Auto Claim Specialist
State Farm
03.2022 - Current
Service Advisor
San Tan Ford
03.2018 - 05.2021
Sales Advisor
San Tan Ford
01.2017 - 03.2018
Federal Law Enforcement Officer
Federal Reserve Bank of San Francisco
04.2007 - 08.2017
Associate of Arts - Criminal Justice
MARQUETTE UNIVERSITY
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