Pamela Moccia

• Reached out to insurance companies to verify coverage.
• Provided regular updates on billing status to upper management through detailed reports.
• Balanced and reconciled accounts.
• Maintained clear documentation of all activities related to unpaid claims or denied services.
• Collaborated with clinical staff to ensure accurate coding and documentation of services provided.
• Maximized reimbursements by staying current on payer requirements and maintaining strong relationships with insurance providers.
• In addition to all coding responsibilities outlined below under Medical Coder

• Applied E/M, CPT, ICD CM and HCPCS codes to claims after reviewing outpatient records and interpreted documentation to identify diagnoses and procedures.
• Coding across multiple specialties including Family Practice, Internal Medicine, Family Planning, OBGYN, Dental, Behavioral Health, Pediatrics, Optometry, Nephrology, Podiatry, Dermatology, Asthma and Allergy and Medicare/Medicaid.
• Maintained compliance with industry regulations by staying up-to-date on the latest changes in medical coding guidelines and conventions.
• Maintained updated knowledge of coding requirements, through continuing education and certification renewal.
• Supported continuous improvement initiatives within the coding department by actively participating in team meetings, trainings, and sharing best practices with colleagues.
• Verified, coded and added modifiers to diagnoses.
• Protected patient confidentiality by adhering strictly to HIPAA regulations when handling sensitive information related to medical records, treatments, and diagnoses.
• Demonstrated commitment to ongoing professional development by participating in relevant industry conferences, workshops, and webinars to stay current with emerging trends in medical coding best practices.
• Educated clinical staff on proper documentation techniques and terminology to ensure accurate representation of patient conditions and treatments for optimal coding outcomes.
• Reduced claim denials by consistently applying knowledge of payer-specific coding requirements while preparing claims for submission.
• Verified signatures and checked medical charts for accuracy and completion.
• Applied official coding conventions and rules from American Medical Association and Centers for Medicare and Medicaid Services to assign diagnostic codes.
• Followed up with medical staff regarding missing information in patient records.

Facilitated and Organized Homeschool Co-Op classes, workshops and events for all grade levels and ages of homeschooled children in RI, MA and CT.

• Led strategic initiatives to enhance community engagement and program development.
• Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
• Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
• Oversaw all office operations, maintenance and management of rental property, opening and closing the building.

• Managed employee onboarding and orientation processes to enhance new hire integration.
• Managed employee data and privacy to keep employee data confidential per organizational privacy policies.
• Managed payroll and timekeeping to track hours and accurately pay employees.
• Oversaw hiring, staffing, and labor law compliance.
• Conducted thorough exit interviews with departing employees to gather feedback on company culture and identify areas for improvement.
• Updated HR database with new employee information, changes in benefits, and other details.
• Answered employee inquiries regarding health benefits and 401k options.
• Managed employee leaves of absence, ensuring compliance with applicable laws and maintaining clear communication channels between employees and management.
• Managed benefits enrollment by answering questions and aiding employees with login details.
• Assisted with writing job postings and job descriptions for boards.
• Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
• Completed human resource operational requirements by scheduling and assigning employees.
• Collaborated with managers to identify and address employee relations issues.
• Monitored labor laws and regulations compliance to protect employers from litigations and employees from discrimination and harassment.
• Monitored OSHA compliance and maintained all records related to any OSHA compliance issues.
• Administered CBT training for all departments.

• Managed office operations, ensuring efficient workflow and resource allocation.
• Trained and mentored administrative staff, fostering professional development within the team.
• Conducted regular audits of office supplies and equipment, maintaining optimal inventory levels.
• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
• Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
• Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
• Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
• Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Oversaw appointment setting and dispatching of sales personnel to customers homes.
• Conducted follow up communication with customers after appointments.