Pamela Molero
Salt Lake City,UT
Summary
Customer service professional with extensive experience in client-facing roles, recognized for empathy, problem-solving skills, and effective communication. Skilled at working under pressure while delivering prompt, accurate, and efficient service to ensure customer satisfaction. Committed to maintaining high standards of professionalism, fostering long-term client relationships, and upholding the institution’s image and values. Seeking to join a reputable financial institution where I can continue to grow professionally and contribute to exceptional customer service.
Overview
5
5
years of professional experience
Work History
Outbound Team Leader
Wal-Mart Distribution Center
Salt Lake City, Utah
11.2024 - 05.2025
- Conducted regular meetings with the team members to review performance objectives and set new goals
- Monitored individual and team progress against targets, providing feedback as appropriate.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Utilized various software and tools to streamline processes and optimize performance.
- Verified that outgoing shipments match pick slips prior to loading them onto delivery trucks.
- Reported any discrepancies found in received merchandise or incorrect item selections immediately.
- Maintained records of all transactions related to the picking process.
- Followed standard operating procedures when preparing inventory for shipment.
- Operated forklifts to transport materials and products between loading, unloading, processing and storage areas.
- Utilized problem solving skills to resolve issues quickly.
- Loaded outbound shipments onto trucks according to shipping instructions.
Supervisor
Fieldworks Solutions
San Diego, California
01.2024 - 07.2024
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Collaborated with other departments to coordinate workflow processes between teams.
- Evaluated employee performance through periodic reviews and documented results accordingly.
- Tracked progress on projects and provided timely feedback to staff members.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Directed and supervised team of 15 employees in daily operations.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
- Developed and maintained a safe working environment, adhering to all safety protocols and regulations.
Picker
Amazon
Katy , Texas
05.2023 - 01.2024
- Processed returns quickly and accurately according to company policy.
- Scanned barcodes on products to ensure accuracy of order information.
- Ensured that all safety procedures were followed during the picking process including proper lifting techniques.
- Performed regular cycle counts to maintain inventory accuracy.
- Reported any discrepancies found in received merchandise or incorrect item selections immediately.
- Utilized problem solving skills to resolve issues quickly.
- Picked items from warehouse shelves according to customer orders and placed them into totes or boxes for shipment preparation.
Bilingual Customer Service Representative
DHL
Houston , Texas
07.2022 - 04.2023
- Created detailed reports on customer interactions including complaint resolution summaries.
- Monitored incoming emails from customers seeking support or advice.
- Maintained an up-to-date knowledge of company's products and services to ensure accuracy when responding to customer inquiries.
- Provided translation assistance for customers with limited English proficiency.
- Resolved customer complaints in a professional manner while adhering to corporate policies and procedures.
- Maintained up-to-date knowledge of company policies, procedures and product offerings.
- Responded to customer inquiries in both English and Spanish languages, providing accurate information about products and services.
- Utilized multiple computer systems to access customer accounts, process payments, update account status.
- Offered suggestions for alternative solutions if initial attempts failed.
- Maintained a friendly yet professional demeanor during all interactions with customers.
- Educated customers on how best utilize their purchased products or services.
Desastre Responde/Costumer Service
Cotton DGS
Houston , Texas
04.2021 - 07.2022
- First point of contact
- Coordination Of Rapid Response
- Ongoing follow-up
- Support with Insurance Companies
- Complaint and Conflict management
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Utilized various software and tools to streamline processes and optimize performance.
Store Manager
Perfume Unlimited
Houston , TX
01.2020 - 03.2021
- Monitored inventory levels and placed orders to restock shelves.
- Performed regular price checks to ensure competitive pricing.
- Planned special promotions or discounts based on market trends.
- Developed strategies to maximize sales and profitability.
- Recruited, trained and supervised new employees.
- Organized promotional events to increase product awareness.
Education
High School Diploma -
Santa Veronica Deal Milan
Maracaibo, Venezuela07-2016
Skills
- Customer service
- Effective communication
- Data analysis
- Software utilization
- Relationship building
- Policy enforcement
- Safety protocols
- Conflict resolution
- Time management
- Team building
- Customer service abilities
Languages
Spanish
Native/ Bilingual
English
Full Professional
Timeline
Outbound Team Leader
Wal-Mart Distribution Center
11.2024 - 05.2025
Supervisor
Fieldworks Solutions
01.2024 - 07.2024
Picker
Amazon
05.2023 - 01.2024
Bilingual Customer Service Representative
DHL
07.2022 - 04.2023
Desastre Responde/Costumer Service
Cotton DGS
04.2021 - 07.2022
Store Manager
Perfume Unlimited
01.2020 - 03.2021
High School Diploma -
Santa Veronica Deal Milan
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