Pamela Montano
Manassas,VA
Summary
Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.
Overview
39
39
years of professional experience
Work History
Receptionist
Kline Chiropractic & Wellness
06.2017 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Contributed to team success by cross-training in various administrative roles, providing backup support when necessary.
Senior Technical Writer
Lockheed Martin
09.1996 - 06.2009
- Enhanced documentation quality by implementing standardized templates and style guides for all technical materials.
- Streamlined the review process for increased efficiency by developing a centralized system to track document revisions.
- Increased user satisfaction with software products by creating clear, concise, and accurate help files and user manuals.
- Collaborated with cross-functional teams to gather information and ensure accuracy of technical content in product releases.
- Earned a reputation for consistently delivering high-quality work within tight deadlines, resulting in increased responsibility and leadership opportunities.
Sous Chef
Marriott Corporation
10.1988 - 05.1994
- Enhanced overall restaurant efficiency by streamlining kitchen operations and implementing effective time management strategies.
- Boosted customer satisfaction ratings by consistently delivering high-quality dishes and maintaining strict adherence to food safety standards.
- Collaborated with executive chef to develop innovative menu items, leading to increased guest return rates and positive reviews.
- Managed inventory levels effectively, resulting in reduced food waste and cost savings for the establishment.
Secretary
IBM
06.1985 - 09.1988
- Enhanced office efficiency by streamlining filing systems and organizing documents.
- Facilitated communication between departments for improved collaboration and project success.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Coordinated travel arrangements for senior staff, ensuring smooth business trips with minimal disruptions.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Assisted in event planning and execution for company functions such as conferences, workshops, or social gatherings.
Education
Culinary Arts Degree - Culinary Arts
Culinary Institute of Washington
Washington10.1988
Skills
- Administrative Support
- Office Management
- Scheduling
- Clerical Support
- Bookkeeping
- Data Entry
Timeline
Receptionist
Kline Chiropractic & Wellness
06.2017 - Current
Senior Technical Writer
Lockheed Martin
09.1996 - 06.2009
Sous Chef
Marriott Corporation
10.1988 - 05.1994
Secretary
IBM
06.1985 - 09.1988
Culinary Arts Degree - Culinary Arts
Culinary Institute of Washington
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