Pamela Monterroso
Olympia,WA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level. Ready to help team achieve company goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Community Resource Coordinator /Digital Media Manager
Lakewood Family Resource Navigator
03.2023 - Current
- Provided comprehensive case management services to individuals seeking assistance with accessing resources or navigating complex systems.
- Cultivated positive relationships with media outlets to generate publicity around success stories emerging from the community.
- Implemented ongoing evaluation of resources and programs to maintain relevance, quality, and effectiveness.
- Increased program participation rates through targeted outreach initiatives and marketing strategies.
- Developed partnerships with local organizations, resulting in increased collaboration and resource sharing.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Remained highly composed and calm in very fast-paced, stressful and constantly changing environments to provide optimal leadership and achieve desired results.
Front Desk Receptionist
SeaMar Community Health Centers
08.2022 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained strict confidentiality of sensitive information, upholding privacy standards.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Front House Team Lea
Chick-fil-A
05.2019 - 02.2023
- Enhanced customer satisfaction by providing exceptional service and maintaining a welcoming atmosphere.
- Handled customer complaints professionally and efficiently, resulting in increased repeat business.
- Exhibited strong knowledge of menu offerings, enabling informed recommendations that catered to individual guest preferences.
- Established welcoming atmosphere by greeting each guest warmly.
- Built a strong working relationship with colleagues to foster a team-oriented atmosphere, resulting in seamless service delivery.
- Supported overall team goals by assisting other staff members during peak hours as needed.
- Assisted in training new team members, ensuring they were quickly able to provide excellent service to guests.
- Served as an effective liaison between kitchen staff and customers, addressing any dietary restrictions or special requests accurately.
- Completed opening and closing duties promptly, allowing the restaurant to begin serving customers on time each day.
- Greeted customers and answered inquiries regarding menu items and specials.
- Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
Server
Productos Garcia
03.2017 - 04.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Education
High School Diploma -
Clover Park High School
Lakewood, WA06.2019
Skills
- Fluently in Spanish
- Time Management
- Problem-solving skills
- Attention to Detail
- Adaptability
- Reliable
- Teamwork and Collaboration
- Training and Facilitation
Languages
Spanish
Native or Bilingual
Certification
- CPR
Awards
Employee of the month of March at SeaMar Community Health Centers
Timeline
Community Resource Coordinator /Digital Media Manager
Lakewood Family Resource Navigator
03.2023 - Current
Front Desk Receptionist
SeaMar Community Health Centers
08.2022 - Current
Front House Team Lea
Chick-fil-A
05.2019 - 02.2023
Server
Productos Garcia
03.2017 - 04.2019
High School Diploma -
Clover Park High School
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