Summary
Overview
Work History
Education
Skills
Timeline
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Pamela Montez

Galena Park

Summary

Dynamic professional with extensive experience in logistics and customer service, notably at Automation Personnel Services. Proven track record in optimizing supply chain efficiency and enhancing client satisfaction through effective complaint handling and vendor relationship management. Skilled in CRM software and adept at fostering strong team collaboration to achieve operational excellence.

Professional service expert with strong background in customer support and logistics. Skilled in managing high-pressure situations, ensuring timely and accurate resolution of customer inquiries. Known for effective team collaboration and adaptability in rapidly changing environments. Proficient in problem-solving, communication, and process optimization, consistently delivering results that drive customer satisfaction.

Overview

15
15
years of professional experience

Work History

Customer Service Expeditor /Shipping and Receiving Clerk

Automation Personnel Services
08.2023 - Current
  • Assisted customers with inquiries, ensuring accurate information and timely responses.
  • Coordinated order processing to enhance service delivery efficiency and customer satisfaction.
  • Learned company systems for tracking shipments, contributing to improved operational workflow.
  • Supported team in resolving customer issues, fostering positive relationships and repeat business.
  • Coordinated communication between departments to resolve customer inquiries efficiently.
  • Trained new team members on best practices in customer service and expediting processes, boosting team performance.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Cross-trained and provided backup support for organizational leadership.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Coordinated shipping schedules to ensure timely dispatch of goods.
  • Verified shipping documents for accuracy before processing shipments.
  • Expedited order fulfillment, using advanced organizational skills to prioritize high-priority shipments efficiently.
  • Upgraded existing filing systems, creating an easily accessible repository of essential documentation related to all aspects of warehouse shipping activities.
  • Established strong working relationships with colleagues, fostering a positive work environment that promoted collaboration and productivity among team members.
  • Communicated effectively with carriers, ensuring prompt pick-up and delivery of shipments to maintain client relationships.

Legal Secretary

Steven Frankoff, Esq.
03.2020 - 08.2023
  • Managed case files and maintained organized legal documentation for efficient retrieval.
  • Drafted and edited legal correspondence, ensuring clarity and adherence to protocols.
  • Coordinated scheduling of appointments, court dates, and meetings for attorneys and clients.
  • Utilized legal management software to track case progress and deadlines effectively.
  • Assisted in preparing trial materials, including exhibits and witness lists for hearings.
  • Maintained strict confidentiality of sensitive information to protect client privacy and uphold professional ethics.
  • Arranged for delivery of legal correspondence to clients, witnesses, and court officials.
  • Managed complex scheduling and calendar coordination for senior legal executives.

Import Freight Forwarder

MG Maher Livingston
02.2011 - 07.2015
  • Coordinated logistics and shipping processes to optimize supply chain efficiency.
  • Managed documentation for international shipments, ensuring compliance with regulations.
  • Developed relationships with carriers to negotiate favorable rates and services.
  • Oversaw inventory management, tracking shipments to maintain accurate records.
  • Managed a high volume of shipments daily, prioritizing tasks effectively to meet tight deadlines without compromising quality or accuracy.
  • Utilized advanced industry software tools to manage shipment scheduling, tracking, and overall workflow efficiently while minimizing the risk of errors or missed deadlines.
  • Prepared accurate shipping documents such as bills of lading, commercial invoices, packing lists, and certificates of origin to facilitate smooth customs clearance processes.
  • Ensured compliance with import/export regulations, avoiding costly penalties or delays due to non-compliance issues.
  • Maintained strong relationships with carriers, customs brokers, and clients for smooth coordination of shipments.
  • Coordinated international shipments, managing complex logistics and documentation requirements for seamless deliveries.
  • Assisted clients in navigating customs clearance procedures, offering guidance on required documentation and regulatory requirements as needed.
  • Streamlined freight forwarding processes by implementing efficient tracking systems and communication protocols.
  • Responded to customer inquiries and resolved complaints, establishing trust and increase satisfaction.
  • Coordinated shipments, determining timely transport of goods from point of origin to final destination.

Education

GED -

Galena Park Senior High School
Galena Park, TX

Texas School of Business
Houston, TX

Skills

  • Logistics coordinator
  • Problem-solving skills
  • Proficient in handling multiple priorities
  • Calm and professional under pressure
  • Reliability
  • Excellent communication
  • Proficient in computer applications
  • Understanding customer needs
  • Effective communication
  • Adaptability and flexibility
  • Verbal and written communication
  • Customer relations
  • Phone etiquette
  • Proficient in Microsoft Office
  • Accurate data entry
  • Self-motivated and independent

Timeline

Customer Service Expeditor /Shipping and Receiving Clerk

Automation Personnel Services
08.2023 - Current

Legal Secretary

Steven Frankoff, Esq.
03.2020 - 08.2023

Import Freight Forwarder

MG Maher Livingston
02.2011 - 07.2015

GED -

Galena Park Senior High School

Texas School of Business

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Pamela Montez