Pamela Moore
Southfield,MI
Summary
Successful Consultant promotes an aggressive drive toward organizational change through research, optimization, and systems development. Experience conferring with employees and management to address problems with internal controls and procedures negatively impacting business operations. Focused on reducing costs, streamlining processes, and maximizing resource utilization. A hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
36
36
years of professional experience
Work History
Business Consulting Intern
Lander and Lander
Livonia, MI
01.2021 - 05.2023
- Provided support in the development of strategic plans, policies, and procedures.
- Prepared reports summarizing project progress, results, and conclusions for management review.
- Attended meetings with clients to discuss project objectives and deliverables.
- Researched best practices in the field of business consulting to inform decision making processes.
- Drafted proposals outlining services offered by the company to potential customers.
- Identified key objectives to re-establish long term plans to meet goals.
- Implemented unique methods and methodologies, which helped reduce and resolve issues.
Advanced Customer Service Representative
Advance Customer Service
Troy, MI
07.2021 - 02.2022
- Provided timely and accurate resolution of customer inquiries, complaints, and requests.
- Utilized problem-solving skills to identify root causes of customer issues and develop solutions.
- Demonstrated excellent communication skills by responding promptly to customer emails or phone calls.
- Researched complex customer inquiries and identified appropriate resolutions for escalated cases.
- Adhered to established processes for handling difficult situations with tactful diplomacy.
- Documented all interactions with customers in the company's CRM system.
- Proactively identified ways to improve customer experience through process optimization initiatives.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Trained new employees on company customer service policies and service level standards.
- Answered customers' questions and addressed complaints in-person or by phone to immediately rectify issues.
Inventory Associate
WIS International Inventory Service
Southfield, MI
06.2017 - 05.2021
- Developed processes for efficient tracking of materials throughout the supply chain process.
- Ensured that all safety procedures were followed while handling hazardous materials.
- Provided training and guidance to new staff members regarding proper inventory control methods.
- Participated in periodic audits of inventories for compliance purposes.
- Utilized software programs such as Microsoft Dynamics AX 2012 R3 and SAP ERP 6 ECC 7 for managing data entry requirements associated with goods receipting transactions.
- Performed physical inventory counts to ensure accuracy of inventory records.
Senior Taxpayer Advocate
Internal Revenue Service, IRS
Detroit, MI
10.1987 - 04.2016
- Provided support in the development of strategic plans, policies, and procedures.
- Prepared reports summarizing project progress, results, and conclusions for management review.
- Attended meetings with clients to discuss project objectives and deliverables.
- Researched best practices in the field of business consulting to inform decision making processes.
- Facilitated and managed business development plan based on market and industry research.
- Identified target customers and developed forward-thinking sales and marketing plans to promote company growth.
- Identified key objectives to re-establish long term plans to meet goals.
Education
Master of Science - Human Resources Development
Central Michigan University
Mount Pleasant, MI05-1992
Master of Science - Business Administration
Caldwell University
Caldwell, NJ05-1982
Skills
- Presentation Skills
- Business Development
- Staff Mentoring
- Customer Service Management
Timeline
Advanced Customer Service Representative
Advance Customer Service
07.2021 - 02.2022
Business Consulting Intern
Lander and Lander
01.2021 - 05.2023
Inventory Associate
WIS International Inventory Service
06.2017 - 05.2021
Senior Taxpayer Advocate
Internal Revenue Service, IRS
10.1987 - 04.2016
Master of Science - Human Resources Development
Central Michigan University
Master of Science - Business Administration
Caldwell University
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