Hi, I’m
Pamela Moore
Brighton,IL
Summary
Accomplished Dispatch Coordinator with a proven track record at Illinois Central School Bus, enhancing operational efficiency and customer satisfaction through strategic planning and effective communication. Expert in budget management and employee leadership, I significantly improved dispatch operations and service delivery. Skilled in Excel & Word, I thrive in dynamic environments, driving continuous improvement and fostering positive customer relations.
Overview
44
years of professional experience
Work History
Illinois Central School Bus
Dispatch Coordinator
07.2010 - Current
Job overview
- Streamlined communication between drivers, customers, and management for improved customer satisfaction.
- Responded to high volume of phone and email requests to provide logistics information.
- Maintained accurate records of dispatched orders, ensuring efficient billing processes and client satisfaction.
- Developed and implemented process enhancements to drive continuous program improvement.
- Implemented GPS tracking system, improving route accuracy and minimizing delivery times.
- Enhanced dispatch efficiency by implementing new routing strategies and optimizing driver schedules.
- Created detailed reports on dispatch activities that were used by management to monitor performance trends over time.
- Analyzed data from various sources to identify areas for improvement in dispatch operations and make informed recommendations for changes.
- Monitored driver locations in field and solved discrepancies to keep team on-track.
- Managed emergency situations effectively, coordinating alternate routes or resources to minimize disruption to the delivery process.
- Controlled costs with optimized route plan to maximize daily appointments and minimize time or field waste.
- Provided ongoing support for drivers with route adjustments, load information, or other assistance as needed during their shifts.
- Organized paperwork and explained individual job parameters for each assignment.
- Assisted in the development of performance metrics for drivers, leading to increased productivity and accountability.
Moore Excavating
Business Manger
02.1998 - 06.2010
Job overview
- Improved operational workflows by identifying areas of inefficiency and implementing appropriate solutions.
- Increased overall team productivity by fostering a positive work environment and providing effective leadership.
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Negotiated contracts with suppliers and vendors, securing favorable terms for the company while maintaining strong relationships.
- Payroll and benefits.
Sacramento Insulation
Office Manager Intern
01.1991 - 10.2003
Job overview
- Provided exceptional customer service, addressing inquiries promptly and professionally.
- Facilitated smooth operation of the office by maintaining well-organized workspaces and common areas.
- Strengthened team collaboration through effective communication and active participation in group projects.
- Fostered a positive work environment by proactively addressing concerns or conflicts among team members.
Thunderbird Motor Freight
Dispatch Supervisor
06.1980 - 02.1989
Job overview
- Supervised team of 102 employees and provided training focused on maximizing overall performance.
- Managed daily workloads, ensuring all available personnel were utilized effectively to meet service demands.
- Created a positive work environment through open communication channels and fostering teamwork among staff members.
- Streamlined dispatch operations by implementing efficient scheduling and routing strategies.
Education
Civic Memorial High SchoolBethalto, Il
High School Diploma
Lewis And Clark Community CollegeGodfrey, IL
Associate of Science
Southern Illinois University, EdwardsvilleEdwardsville, IL
No Degree from Completed 80 Hours of General Study.
Skills
- Budget Management
- Customer service
- Versatran, Traversa qualified
- Employee management
- Documentation and reporting
- Excel & Word qualified
Timeline
Dispatch Coordinator
Illinois Central School Bus
07.2010 - Current
Business Manger
Moore Excavating
02.1998 - 06.2010
Office Manager Intern
Sacramento Insulation
01.1991 - 10.2003
Dispatch Supervisor
Thunderbird Motor Freight
06.1980 - 02.1989
Civic Memorial High School
High School Diploma
Lewis And Clark Community College
Associate of Science
Southern Illinois University, Edwardsville
No Degree from Completed 80 Hours of General Study.
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