Pamela Moreno
National City,CA
Summary
Passionate and hardworking food service professional.
Well-versed in food and beverage operations and guest services. Experienced in managing working under pressure, accommodate client requests, being hands on solve issues in a creative way. Organization, attention to detail, and be kind with your co workers and clients are key for success.
I am proactive, always willing to learn and listen to others to work in a happy work environment.
Overview
3
3
years of professional experience
Work History
Senior Catering Specialist
Mendocino Farms
01.2022 - Current
- Provided friendly, courteous service to create memorable moments for guests.
- Cleaned and organized kitchen stations to promote team efficiency.
- Helped production team prepare and present food for the event with strong attention to detail and presentation expertise.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Oversaw catering orders to verify accuracy and completeness.
- Supervised and trained junior catering staff to carry out correct tasks and apply best practices.
- Coordinated with team members to prepare orders on time.
- Disciplined and dedicated to meeting high-quality standards.
- Evaluated food products to verify freshness and quality.
- Modified recipes to accommodate dietary restrictions and allergies.
Production Team Member
Mendocino Farms
07.2021 - 01.2022
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Checked food temperature regularly to verify proper cooking and safety.
- Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
- Followed health, safety and sanitation guidelines while preparing and serving food.
- Monitored food quality and presentation to maintain high standards.
Kitchen Manager
Decu Hotels
11.2020 - 05.2021
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
- Checked and tested foods to verify quality and temperature.
- Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
- Reviewed and analyzed kitchen performance to verify gaps and observe continuous improvement.
- Collaborated with other departments to coordinate meal service and special events, executing smooth operations.
- Designed and maintained menus to offer variety of high quality and consistency of dishes.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
In-Home Nanny/House Cleaner
N/A
06.2020 - 10.2020
- Prepared meals and snacks for children based on dietary guidelines.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Built positive and nurturing environments to support child social and emotional growth.
- Monitored schedules to maintain sleeping, eating, and school schedules for children.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Assisted with light housekeeping duties as well as running errands.
- Engaged with children on individual basis to build positive relationships.
- Taught children basic life skills, manners and personal hygiene.
- Developed games and activities using arts and crafts to support learning and verbal skills.
- Helped children complete homework assignments and school projects.
Education
Food And Beverage Management - Hospitality Administration And Management
CESSA (Centro De Estudios Superiores De San Angel)
Mexico City05.2018
Skills
- Food Preparation Mastery
- Hand-Eye Coordination
- Quality Assurance
- Food Safety
- Cooking
- Food Presentation
- Team Management
- POS System
- Project Planning
- Work Planning and Prioritization
- Customer Relationship Management
- Ability to work under pressure
Languages
Spanish
Native or Bilingual
Timeline
Senior Catering Specialist
Mendocino Farms
01.2022 - Current
Production Team Member
Mendocino Farms
07.2021 - 01.2022
Kitchen Manager
Decu Hotels
11.2020 - 05.2021
In-Home Nanny/House Cleaner
N/A
06.2020 - 10.2020
Food And Beverage Management - Hospitality Administration And Management
CESSA (Centro De Estudios Superiores De San Angel)
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