Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

PAMELA MORGAN

Apple Valley,CA

Summary

Hard-working professional with 17 years of retail and food service experience.

Serviced-focused Professional dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.

Overview

22
22
years of professional experience

Work History

General Manager of Operations

Conoco Phillips
Corona, CA
04.1997 - 03.2004
  • Trained, coached and mentored staff .
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
  • Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
  • Identified and resolved unauthorized, unsafe or ineffective practices.
  • Partnered with vendors and suppliers to effectively manage and budget.
  • Reviewed shift reports to understand current numbers and trends.
  • Drove year-over-year business growth while leading operations, strategic vision and long-range planning.

AUTOMATION CLERK

MCCS MCLB Barstow
Barstow, CA
10.2014 - 01.2018
  • Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers
  • Nswer telephones, direct calls, and take messages.
  • Aintain and update filing, inventory, mailing, and database systems, either manually or using a computer
  • Ommunicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints
  • Ompile, copy, sort, and file records of office activities, business transactions, and other activities
  • Ompute, record, and proofread data and other information, such as
  • Records or reports
  • Type, format, proofread, and edit correspondence and other documents, from notes or dictating machines, using computers or typewriters
  • Omplete work schedules, manage calendars, and arrange appointments
  • Envier files, records, and other documents to obtain information to respond to requests
  • Eliver messages and run errands.
  • Nventory and order materials, supplies, and services.
  • Ollect, count, and disburse money, do basic bookkeeping, and complete banking transactions
  • Rocess and prepare documents, such as business or government forms and expense reports.

General Manager

Chevron Extra Mile
Corona, CA
11.2009 - 04.2014
  • Direct and coordinate activities of businesses or departments concerned with the production, pricing, sales, or distribution of products
  • Oversee activities directly related to making products or providing services
  • Manage staff, preparing work schedules and assigning specific duties.
  • Establish and implement departmental policies, goals, objectives, and procedures, conferring with board members, organization officials, and staff members as necessary
  • Staffing requirements, and interview, hire and train new employees, or oversee those personnel processes
  • Pan and direct activities such as sales promotions, coordinating with other department heads as required
  • Monitor businesses and agencies to ensure that they efficiently and effectively provide needed services while staying within budgetary limits
  • Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory
  • Develop or implement product-marketing strategies, including advertising campaigns or sales promotions
  • Implement or oversee environmental management or sustainability programs addressing issues such as recycling, conservation, or waste management.
  • Lan store layouts or design displays.

Food Service Manager

MCCS MCLB Barstow,
Barstow, CA
10.2014 - Current
  • Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented in an acceptable manner.
  • Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity
  • Stablish standards for personnel performance and customer service.
  • Order and purchase equipment and supplies.
  • Review menus and analyze recipes to determine labor and overhead costs, and assign prices to menu items., Oversee activities directly related to making products or providing services
  • Direct and coordinate activities of businesses or departments concerned with the production, pricing, sales, or distribution of products
  • Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement
  • Manager staff, preparing work schedules and assigning specific duties.
  • Establish and implement departmental policies, goals, objectives, and
  • Procedures, conferring with board members, organization officials, and staff members as necessary
  • Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes
  • Locate, select, and procure merchandise for resale, representing management in purchase negotiations
  • Monitor businesses and agencies to ensure that they efficiently and effectively provide needed services while staying within budgetary limits.

Education

Serv Safe Food Service -

High School Diploma -

PARK AVE HIGH SCHOOL
Pomona, CA
06.1979

Skills

  • Recruitment
  • Team Leadership
  • Training and Development
  • Conflict Resolution
  • Food Preparation and Safety
  • Employee scheduling
  • Budget administration
  • Staff training/development
  • Effective leader
  • Deadline-oriented

Additional Information

Manager of the year - Conoco Phillips

Employee of the month -MCCS MCLB

Timeline

Food Service Manager

MCCS MCLB Barstow,
10.2014 - Current

AUTOMATION CLERK

MCCS MCLB Barstow
10.2014 - 01.2018

General Manager

Chevron Extra Mile
11.2009 - 04.2014

General Manager of Operations

Conoco Phillips
04.1997 - 03.2004

Serv Safe Food Service -

High School Diploma -

PARK AVE HIGH SCHOOL

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