Summary
Overview
Work History
Education
Skills
Timeline
Generic

Pamela Morgan

Santa Monica,CA

Summary

Motivated to maintain customer satisfaction and contribute to company success. Bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

34
34
years of professional experience

Work History

Life Coach /Hypnotherapist

Choice To Grow
02.2020 - Current
  • Utilizing hypnotherapy and life coaching to facilitate transformational change. Empowered clients to overcome obstacles and achieve success with effective problem-solving strategies.
  • Enhanced client self-awareness and growth by conducting personalized assessments and providing insightful feedback. Boosted client satisfaction by providing tailored coaching sessions focused on individual needs and goals.
  • Listened to clients' concerns and provided encouragement, support and solutions. Supported individuals dealing with mental health and emotional issues.
  • Established rapport with diverse clientele, fostering trust and open communication during coaching sessions.
  • Increased overall client base through networking events, referrals, and targeted marketing efforts.

Brand Ambassador and Customer Service

California Pizza Kitchen
04.2007 - 02.2021
  • Enhanced brand recognition by executing promotional events and generated leads for future business. Exceeded client expectations through timely event set-up, professional demeanor, and proactive problem-solving skills.
  • Collected customer contact information at events and ventured out into the local community with promotional items, leading to increased interest and sales conversions.
  • Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations
  • Designed contest for staff to increase sales while elevating moral for a positive atmosphere.
  • Designed all art boards and promotions within the restaurant.
  • .Achieved targeted marketing goals by collaborating closely with team members to develop effective strategies for each campaign
  • Note: First 5 years I was the Lead Waitress consistently ranking 1stor 2nd in sales every week. I was also the Official Trainer of the wait staff providing comprehensive training in all aspect of: food training, computer order system, company policies, procedures, exceptional service standards, anticipating quest needs, efficiency standards/practices, optimization of table management, resolving customer complaints, ensuring customer satisfaction, proper collaboration between front/back of house, and performance evaluations.
  • Provided valuable feedback regarding consumer reactions, preferences, and suggestions for improvements based on firsthand experience.
  • Developed strong rapport with returning guests, leading to increased customer loyalty and positive reviews

Director of Entertainment

Celebrity Edge
09.1998 - 04.2007
  • Booked national promotional radio interview tours between Hollywood Studios and Top Radio Stations. (Interviews of the actors with the morning show personalities to promote the movie they were in.)
  • Collected and maintained radio morning show producer contact list to book all tours.
  • Executed the booking of interview tours through email campaigns.
  • Designed the studio and equipment to run the tours. Plus designed the green room.
  • Ran the tours including running all equipment.
  • Trained all employees
  • Oversaw quests and that the interview tours went off without a single error.
  • Handled any delays to make sure all interviews were completed and 100% successful.
  • Direct communication with all Hollywood Studios and Radio Morning Show Producers for optimum communication and success.

Makeup Artist /Photography Assistant

Leading Lady Photography
06.1996 - 03.1998
  • Head Make-up artist for client make-over photography shoots. AKA: glamour photography. Beautifying clients like they had never seen themselves and then capturing it on film.
  • Transformed clients'' appearances using advanced contouring techniques and enhancing their best features.
  • Increased customer loyalty through exceptional service and tailored makeup applications.
  • Collaborated with photographers and stylists to achieve desired looks for photoshoots, ensuring high-quality results.
  • Worked closely with fellow Makeup Artists to share knowledge, elevating overall team expertise in various techniques.

Head Waiter

Lone Star Steakhouse & Saloon
03.1993 - 01.1997
  • Enhanced customer dining experience by providing exceptional service and anticipating guest needs.
  • Increased overall restaurant efficiency by effectively managing and delegating tasks to the wait staff.
  • Developed strong rapport with returning guests, leading to increased customer loyalty and positive reviews.
  • Successfully resolved customer complaints, ensuring satisfaction and maintaining a positive atmosphere.
  • Mentored new hires, providing comprehensive training on company policies, procedures, and service standards.

Hairstylist

Cuts Deluxe
02.1992 - 01.1996
  • Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
  • Increased salon revenue by upselling products and additional treatments during appointments.
  • Collaborated with fellow stylists to create a positive work environment and share best practices.
  • Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
  • Trained junior hairstylists in salon procedures, product knowledge, and advanced cutting techniques for skill development.

Art Director

Colorado Stamp Company
02.1992 - 06.1993
  • Designed custom artwork for rubber stamps leading to increased sales
  • Designed Rubber Stamp Company Catalog. Elevated brand awareness by creating visually striking marketing materials for print and digital campaigns.

Restaurant Waiter

Denny's Restaurants
03.1990 - 02.1992
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Maintained clean and organized dining areas for optimal guest experience.
  • Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
  • Assisted in training new waitstaff members, contributing to a cohesive team environment.

Education

High School Diploma -

Overland High School
Aurora, CO

Art Education

Colorado Institute of Art
Denver, CO

Cosmetology

Ultima Beauty School
Westminster, CO

Skills

  • Problem Solving
  • Conflict Resolution
  • Effective Communication
  • Public Speaking
  • Active Listening
  • Critical Thinking
  • Positive Psychology
  • Client Needs Assessment

Timeline

Life Coach /Hypnotherapist

Choice To Grow
02.2020 - Current

Brand Ambassador and Customer Service

California Pizza Kitchen
04.2007 - 02.2021

Director of Entertainment

Celebrity Edge
09.1998 - 04.2007

Makeup Artist /Photography Assistant

Leading Lady Photography
06.1996 - 03.1998

Head Waiter

Lone Star Steakhouse & Saloon
03.1993 - 01.1997

Hairstylist

Cuts Deluxe
02.1992 - 01.1996

Art Director

Colorado Stamp Company
02.1992 - 06.1993

Restaurant Waiter

Denny's Restaurants
03.1990 - 02.1992

High School Diploma -

Overland High School

Art Education

Colorado Institute of Art

Cosmetology

Ultima Beauty School

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Pamela Morgan