Pamela Mori
Pinebrook,NJ
Summary
Compassionate professional in social services field, known for high productivity and efficiency in task completion. Skilled in client assessment, case management, and crisis intervention. Excel at communication, empathy, and problem-solving to support diverse populations effectively.
Overview
7
7
years of professional experience
Work History
Registered Pharmacy Technician
CVS Health
West Caldwell, NJ
03.2022 - Current
- Accurately and efficiently fill prescription orders under the supervision of licensed pharmacists, ensuring adherence to dosage instructions and medication guidelines.
- Perform medication inventory management tasks, including ordering, receiving, and stocking medications and supplies.
- Utilize pharmacy software systems to process prescriptions, maintain patient records, and manage insurance claims.
- Provide exceptional customer service by assisting patients with inquiries, addressing medication concerns, and processing payments.
- Collaborate with pharmacy team members to maintain a clean and organized work environment and comply with regulatory standards.
Case Manager Intern
GMHC
Manhattan, NY
09.2024 - 05.2025
- Maintain client records current, including updating case notes and progress reports.
- Conducted assessments of client needs, strengths, and risk factors.
- Communicated regularly with families, guardians, and social workers regarding client's progress.
- Assisted in developing case plans and service strategies for clients.
- Provided referrals for additional services when appropriate.
- Provided crisis intervention services to clients.
- Educated clients about different forms of assistance available within the community.
- Collaborated with other community agencies to coordinate care for clients.
- Created reports summarizing the outcomes of each case plan.
- Interviewed potential clients, collecting personal information to determine eligibility for social assistance.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Attend and participate in case conferences, team meetings and required training.
Medical Receptionist
Boonton Primary Care
Boonton, NJ
09.2021 - 03.2022
- Provided administrative support to healthcare professionals and office staff, including scheduling appointments, managing calendars, and organizing files and records.
- Prepared and maintained patient charts, ensuring accuracy and completeness of medical documentation and records.
- Assisted with billing and insurance claims processing, verifying patient insurance coverage and submitting claims to insurance companies.
- Managed office supplies inventory, ordering supplies as needed and ensuring adequate stock levels for daily operations.
- Supported front desk operations, greeting visitors, answering phones, and directing inquiries to appropriate personnel.
Personal Banking Representative
Santander Bank Us
Towaco, New Jersey
03.2018 - 07.2021
- Ensured compliance with applicable laws and regulations relating to financial transactions.
- Educated customers on features, benefits, and usage of various banking products and services.
- Provided customer service and support for customers regarding banking products and services.
- Processed financial transactions such as deposits, withdrawals, transfers, loan payments, and check cashing.
Education
Bachelor of Social Work -
William Paterson University
Wayne, NJ05.2025
Pharmacy Technician Program -
County College of Morris
Randolph, NJ01.2022
Certified Medical Assistant
Ace Healthcare Technical School
Dover, NJ09-2021
Some College (No Degree) - Sociology
Passaic County College
Paterson, NJ01-2017
Skills
- Cultural competence and sensitivity to diversity
- Ability to work effectively in a team and independently
- Patient assessment
- Medication management
- Client advocacy
- Effective communication
- Client relationship management
- Financial resource management
- Data entry and analysis
Languages
- English
- Spanish
Coursework
- Introduction to Social Work
- Human Behavior in the Social Environment
- Social Welfare Policy and Services
- Diversity and Social Justice
- Crisis Intervention
- Case Management
Timeline
Case Manager Intern
GMHC
09.2024 - 05.2025
Registered Pharmacy Technician
CVS Health
03.2022 - Current
Medical Receptionist
Boonton Primary Care
09.2021 - 03.2022
Personal Banking Representative
Santander Bank Us
03.2018 - 07.2021
Bachelor of Social Work -
William Paterson University
Pharmacy Technician Program -
County College of Morris
Certified Medical Assistant
Ace Healthcare Technical School
Some College (No Degree) - Sociology
Passaic County College