Pamela Morse

• Assisted patients with appointment scheduling and registration processes.
• Maintained accurate patient records in electronic health record systems.
• Collaborated with clinical staff to ensure seamless patient care transitions.
• Handled confidential patient information adhering to HIPAA regulations.
• Verified insurance eligibility and coverage for patients.
• Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
• Entered patient demographic and insurance data into electronic medical record system.
• Took copayments and compiled daily financial records.
• Reduced no-show rates through consistent appointment reminder calls, leading to improved clinic productivity.
• Enhanced office efficiency by managing multi-line phone systems and promptly directing calls to appropriate personnel.

• Assisting clients with fuel assistance applications:This includes helping clients complete paperwork, scheduling appointments, and collecting necessary documentation.
• Providing referrals to other resources:For clients who are not eligible for fuel assistance, the Program Assistant I will connect them with other relevant community services.
• Working as part of a team:The position requires collaboration with other staff members to achieve the organization's goals.
• Maintaining accurate records:This includes documenting client interactions, completing reports, and managing data related to the program.

Customer Interaction:

Answering phone calls, responding to emails, and addressing customer inquiries regarding equipment, orders, billing, and other related matters

Order Processing: Entering and processing orders for medical equipment, supplies, and services, ensuring accuracy and completeness.

Delivery Coordination:Coordinating with delivery personnel to schedule and confirm equipment deliveries, ensuring timely and efficient service.

Patient Record Management:

Maintaining accurate and up-to-date patient records, including demographic information, insurance details, and equipment orders

Insurance Verification:

Verifying insurance coverage for medical equipment and services, and assisting patients with any necessary paperwork

Equipment Knowledge:Maintaining a working knowledge of the medical equipment offered by Coastal Med Tech, including their features, functionalities, and proper use.

Adherence to Company Policies:

Following company policies and procedures, including those related to patient confidentiality, safety, and quality assurance