Olivia Cervantes
Chicago,IL
Summary
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
12
12
years of professional experience
Work History
Program Coordinator
Illinois Coalition For Immigrant And Refugee Rights
Chicago, IL
12.2022 - Current
- Data entry (Salesforce)
- Recommended process improvements based on monthly report results.
- Facilitated communication between partners by organizing regular meetings at shelters.
- Maintained up-to-date records related to program activities.
- Prepared reports on progress towards program goals for partners to review.
- Weekly visits to the shelters.
General Manager
McDonald's
Chicago, IL
08.2016 - 12.2022
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Trained employees on duties, policies and procedures.
- Administered employee discipline through verbal and written warnings.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Delegated work to staff, setting priorities and goals.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Manager
McDonald's
Chicago, IL
11.2012 - 08.2016
- Developed and implemented customer service standards for staff to follow.
- Trained new employees on food preparation, cash handling, and customer service techniques.
- Scheduled shifts for staff members based on weekly forecasts.
- Managed team of 30 employees in fast-paced environment.
- Responsible for interviewing, hiring and training new employees.
Education
High School Diploma -
James H Bowen High School
Chicago, IL06-2005
Skills
- Project Coordination
- Project Management
- Training Coordination
- Hiring and recruitment knowledge
- Generating schedules
- Persuasive communication style
- P&L Management
- Customer Relationship Management
- Staff Supervision
- Program Administration
Timeline
Program Coordinator
Illinois Coalition For Immigrant And Refugee Rights
12.2022 - Current
General Manager
McDonald's
08.2016 - 12.2022
Manager
McDonald's
11.2012 - 08.2016
High School Diploma -
James H Bowen High School
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