Pamela Murphy
Columbus,OH
Summary
Supervisor with extensive expertise in public safety communications and administrative roles, leveraging 17+ years of experience to enhance organizational efficiency through effective policy development and staff management. Skilled in dispatch operations and project management, with a strong focus on training coordination and fostering a collaborative team environment. Dedicated to driving operational excellence and elevating service standards through strategic leadership and innovative solutions.
Overview
2025
2025
years of professional experience
Work History
Communications Supervisor
The Ohio State University
07.2018 - Current
- Oversee daily operations of dispatchers and surveillance specialists, enhancing team efficiency
- Manage performance, delegate tasks, and resolve issues, improving staff productivity
- Address issues per policies and regulations, ensuring compliance and operational integrity
- Responsible for performance management process; includes performance evaluations, coaching, mentoring and implementing corrective action as needed
- Drive continuous improvement in communications and alarm center operations through staff development and implementation of best practices
- Partner with management team to align team objectives and resolve complex operational challenges, fostering a culture of continuous improvement in dispatch services
- Training Coordinator: Identify training needs
- Develop curriculum
- Schedule training sessions
- Evaluate effectiveness of training programs
- Work closely with Human Resources staff to coordinate new hire onboarding
Police Dispatcher
The Ohio State University
09.2009 - 01.2018
- Managed emergency communications and dispatch, ensuring rapid response to public safety needs
- Coordinated with safety personnel, enhancing operational efficiency and service delivery
- Utilized computer systems for accurate documentation and data retrieval, supporting decision-making
- Evaluated emergency requests, dispatching appropriate resources and maintaining communication clarity
- Maintained detailed records and updated directories, ensuring information accuracy and accessibility
- Fostered strong relationships with public safety personnel, improving inter-departmental communication
- Provided calm, clear guidance to callers in distress
Fire/EMS Dispatcher
Metropolitan Emergency Communications Consortium
01.2017 - 07.2018
- Monitoring and controlling the movement of fire and EMS units
- Using computer systems and dispatching equipment to communicate and coordinate activity with EMS and fire units, as well as with other agencies
- Dispatching peripheral assistance, including transportation requests, utility companies, tow trucks, and citizen responders
- Maintaining concise records of all dispatching activities, including unit assignments
- Monitoring the status of mobile units at the dispatch location
- Determining if additional assistance is needed and diverting units from other fire districts
Police and Fire Dispatcher
The City of Upper Arlington
01.2007 - 01.2018
- Deputy Clerk of Court, Fully trained Matron, receive 911 calls, non-emergency phone calls, monitor and respond to eight different radio channels, transmit service calls for all city departments, monitor and reset Municipal Service Center alarms, monitor internal and external Municipal Service Center video surveillance cameras, general police and fire dispatch duties, trained new hires and lead dispatch center tours
- LEADS and NCIC certified
Administrative Assistant & Police/Fire Dispatcher
The City of Grandview Heights
01.2007 - 01.2013
- Provided full range of administrative and meeting support for the Mayor and all Department Heads: included calendar management, travel arrangements, federal and local contract recordkeeping, memorandums, letter writing and press releases
- Completed requisitions; transcribed counsel minutes, placed legal notices and classified advertisements
- Handled 911 and non-emergency calls, ensuring swift response and coordination
- Monitored police and fire channels, facilitating efficient communication
- LEADS Certified
Administrative Assistant to General Manager
Ohio Glory, World League
- Assisted in all aspects of business and football operations: Office Duties: hired, trained, and managed administrative staff of three
- Corporate Liaison: employee benefits, public relations campaigns, and charity donations
- Player Relations: facilitated player waiver transactions, transitions, and all travel accommodations
- Game Day: instructed half-time performers/celebrities on their responsibilities
Administrative Analyst
City of Columbus Division of Water
- Responsible for development of employee training geared toward improving the Division’s efficiency and improving customer services
- Included construction of policy and procedures manuals for Customer Relations, Account Receivable, Meter Reading, and Consumer Services offices
- Additional Duties: Analyzed new and alternative products, reviewed industry standards and technologies
- Facilitated group consensus meeting, designed and conducted national industry standard survey, conducted activity assessment surveys and developed customer literature
- Special Assignments: Public Relations Assistant: Responsible for public education relating to Franklin County lawn sprinkling ban, Home Ideas Expo (BIA), and Earth Day
- Included literature development, speaker coordinating and media direction
- Developed comprehensive training programs to enhance division efficiency and customer service, including policy manuals for multiple departments
Education
BSSW - Social Work
The Ohio State University
Columbus, OhioMaster level course work - Human Resources
The Ohio State University
Columbus, OhioSkills
- Dispatch Operations
- Staff Management
- Public Relations
- Administrative Support
- Emergency Response
- Policy Development
- Training Coordinator
- Customer Service
Timeline
Communications Supervisor
The Ohio State University
07.2018 - Current
Fire/EMS Dispatcher
Metropolitan Emergency Communications Consortium
01.2017 - 07.2018
Police Dispatcher
The Ohio State University
09.2009 - 01.2018
Police and Fire Dispatcher
The City of Upper Arlington
01.2007 - 01.2018
Administrative Assistant & Police/Fire Dispatcher
The City of Grandview Heights
01.2007 - 01.2013
Administrative Assistant to General Manager
Ohio Glory, World League
Administrative Analyst
City of Columbus Division of Water
BSSW - Social Work
The Ohio State University
Master level course work - Human Resources
The Ohio State University
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