PAMELA MYKELOFF
Covington,LA
Summary
Strong history of devising precise and targeted business operations plans, managing costs, reviewing performance and driving change. Forward-thinking leader with expertise in setting goals, quality standards and growth initiatives while leading quick and efficient attainment of objectives. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
18
18
years of professional experience
Work History
Property Manager
Neighborhood Management Associates
01.2024 - 10.2024
- Prepared and managed annual budgets, delivered financial reports, and oversaw the HOA’s financial health.
- Coordinated with vendors and contractors to address maintenance and repair needs.
- Communicated effectively with residents to address concerns, assist in dispute resolution, and build community trust.
- Enforced the HOA’s governing documents, including rules and regulations.
- Organized and facilitated board meetings, prepared and distributed agendas and minutes.
- Served as a liaison between the Board of Directors and community residents, ensuring consistent communication.
- Led and supported special projects, contributing expertise and strategic oversight.
- Conducted routine community inspections to ensure maintenance of common areas and compliance with regulations.
- Monitored vendor performance and provided feedback to the Board on service quality and contract fulfillment.
- Advised the Board with expert recommendations based on HOA regulations, financials, and management best practices.
- Developed and implemented communication strategies, including newsletters, community meetings, and website updates.
- Guided the Board in addressing legal, financial, and maintenance issues by sourcing expert opinions when necessary.
- Assisted the Board in planning long-term maintenance, budgeting, and improvement initiatives.
- Facilitated HOA events, fostering community engagement and collaboration.
- Ensured compliance with local and state laws affecting the HOA’s operations.
- Provided clear, regular updates to the Board and residents, maintaining transparency and fostering informed decision-making.
General Manager
CUBESMART
11.2021 - 10.2024
- Promoted to General Manager within my the first year of employment with CubeSmart
- Implemented the first Annexation in the District and operated two facilities without interruption in operations and customer service
- Devised the organization of absorbing all operational and managerial systems into one location
- Managed a capital expenditure project during the Annexation
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning
- Prepared annual budgets with controls to prevent overages
- Maximized operational excellence mentoring personnel on management principles, industry practices and company procedures
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity
- Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability
- Performed statistical analyses to gather data for operational and forecast team needs
Agent
NEW YORK LIFE INSURANCE CO
04.2018 - 10.2021
- Quoted prices and credit terms to prepare sales contracts
- Organized and coordinated meetings and conference calls with various individuals
- Answered50 calls per day
- Obtained client information by answering telephone calls
- Called100 prospective clients in market area per month to explain productsoffered and qualify leads
- Used New York Life CRM software to input and process orders
- Provided customer service for inbound and outbound calls answering questionsand providing basic troubleshooting support
- Resolved caller issues quickly and thoroughly
- Advised customers about new products and assisted customers in determining bestproduct for needs
- Handled and resolved customer complaints through listening to their concerns andresolving them with the departments on the client's behalf
- Collaborated with team members to resolve issues and identify appropriate issuesfor escalation
Financial Services Representative
NYLIFE SECURITIES LLC
04.2018 - 10.2021
- Worked closely with management to strategize sales techniques to increase branch production and customer service
- Conducted detailed financial reviews for business clients to sell appropriate products to fit clients needs
- Worked with clients to develop financial planning strategies and solutions through evaluation of finances
- Continually boosted branch production and revenue by50% by consistently meeting all monthly and quarterly sales goals
- Consistently ranked in top5 for sales in district of over185 advisors
- Effectively used EXCEL and MICROSOFT WORRD to access customer details and databases
- Offered competitive financial solutions and retail financing options
- Educated and worked with clients on ROI terms to find accurate solutions
- Targeted accounts at senior and executive levels and secured funding for future initiatives
- Defined and integrated roles, responsibilities and processes for business team and data management organization
- Managed Number individual projects simultaneously for product lifecycle development
- Collected data and performed customer needs analysis
- Utilized ground-up approach to integrating CRM resources to optimize resource and time allocation
- Directed product development efforts using industry-specific tools to increase sales and overall company productivity
- Collaborated with creative teams to introduce rich media assets to ongoing development cycles
- Worked with senior management to define project scope and direction, creating inter-departmental frameworks to drive successful project execution
Financial Professional
FLYNN WEALTH MANAGEMENT GROUP
05.2009 - 04.2018
- Worked closely with management to strategize sales techniques to increase branchproduction and customer service
- Worked with clients to develop financial planning strategies and solutions throughevaluation of finances
- Processed customer requests for statements, ordering additional checks andupdating customer personal information in database
- Trained and supported6 sales associates to improve customer satisfaction by50%
- Continually boosted branch production and revenue by100% by consistentlymeeting all monthly and quarterly sales goals
Account Manager
HEGWOOD & TODD, LLC
03.2007 - 05.2009
- Secured high-value accounts through consultative selling, effective customersolutions and promoting compelling business opportunities
- Delivered engaging and polished presentations to highlight products and drawfavorable competitor comparisons
- Listened attentively to client feedback and worked with product development teamto introduce new services
- Capitalized on emerging trends in customer preferences and marketplaces
- Managed75 accounts by reviewing and mitigating discrepancies and collaboratingwith account holders
- Introduced new processes to improve account and market tracking for better dataanalysis
- Oversaw new business development and customer servicing
- Developed highly profitable pipeline based on multiple sales penetrationtechniques
- Liaised between account holders and various departments
- Built and strengthened long-lasting client relationships based on accurate pricequotes and customer-centric terms
- Researched emerging industry trends, new applications, concepts and proceduresfor clients to update current training curriculum
- Educated clients on current events in the financial industry and updated accountinformation to maintain high standards of client service
- Improved account management by predicting potential competitive threats andoutlining proactive solutions
- Expanded sales by75% by facilitating client satisfaction and renewing customerrelations
- Analyzed account details such as usage, sales data and client comments to enhanceunderstanding of effectiveness and client needs
Education
MASTER OF SCIENCE - Business Management
Central Michigan University
Mount Pleasant, MI04.1993
BACHELOR OF SCIENCE - Marketing
Central Michigan University
Mount Pleasant, MI12.1987
Skills
- Management Team-Building
- Finance and Accounting Oversight
- Financial Statement Review
- Microsoft Excel
- Microsoft Access
- Focus and Follow-Through
- Adobe Systems Adobe Creative Cloud
- Accounting Techniques
- Adobe Systems Adobe Acrobat
- Microsoft Internet Explorer
- Microsoft Outlook
- Policy Development and Enforcement
- Project Management
- Microsoft Windows
- Business Leadership
- Customer Service
- Microsoft Office
- Sales Tracking
- Administrative Management
- Cost Management
Timeline
Property Manager
Neighborhood Management Associates
01.2024 - 10.2024
General Manager
CUBESMART
11.2021 - 10.2024
Agent
NEW YORK LIFE INSURANCE CO
04.2018 - 10.2021
Financial Services Representative
NYLIFE SECURITIES LLC
04.2018 - 10.2021
Financial Professional
FLYNN WEALTH MANAGEMENT GROUP
05.2009 - 04.2018
Account Manager
HEGWOOD & TODD, LLC
03.2007 - 05.2009
BACHELOR OF SCIENCE - Marketing
Central Michigan University
MASTER OF SCIENCE - Business Management
Central Michigan University
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