Pamela Nalley
Brandenburg,KY
Summary
Medical Assistant skilled with technical, clerical and patient support. Strong interpersonal communication with talent effectively dealing with patients and staff alike. Detailed understanding of medical sector and regulatory obligations concerning it. Graduating from Campbellsville University on January 28, 2021 from the medical assistant and phlebotomy course with a 4.0 GPA. I am scheduled to take the NCCT exam in February. I am very excited and looking forward to starting my career in the medical field.
Overview
13
13
years of professional experience
Work History
Lead Certified Medical Assistant
Baptist Worx
Louisville, Kentucky
03.2021 - 04.2025
- Supervised daily operations of medical assistants and support staff.
- Managed patient scheduling and appointment coordination for efficient workflow.
- Assisted in patient assessments and vital sign monitoring during consultations.
- Administered medications and injections according to physician instructions.
- Maintained accurate patient records using electronic health record systems.
- Trained new medical assistants on protocols and procedures in the clinic.
- Communicated effectively with patients to address concerns and provide education.
- Ensured compliance with healthcare regulations and safety standards at all times.
Insurance Group
Louisville, KY
03.2015 - 03.2020
- Created and distributed updated customer statements.
- Fielded incoming calls, answered questions, and transferred calls internally.
- Researched and quickly resolved customer issues.
- Prepared packages for shipment by generating invoices and setting up courier deliveries.
- Organized and maintained filing and document management systems by coordinating, archiving and purging files.
- Directed customer communication to appropriate department personnel and offered information to resolve inquiries, boosting customer satisfaction.
Assistant Manager
Bee Hive Assisted Living
Louisville, KY
04.2013 - 03.2015
- Promoted patient satisfaction by assisting with daily living needs.
- Facilitated games and other activities to engage clients and provide mental stimulation or entertainment.
- Comforted patients and provided each with reassurance and encouragement.
- Cross-trained employees to do other jobs within business, increasing job skills and productivity.
- Oversaw hiring and training of new employees.
Certified Nursing Assistant
Hospice Franciscan
Michigan City, IN
06.2012 - 02.2013
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Examined and addressed lacerations, contusions and other physical symptoms in need of further attention.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
- Consulted with nurses to develop patient care plans and evaluate treatment options.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Emotionally supported grieving families by offering a listening ear, compassion and kindness.
- Helped patients maintain dignity during difficult times.
- Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
- Documented patient intake and dietary requirements, also assisting with feeding and monitoring.
- Responded to patient alarms and needs-assessment requests to identify course of treatment.
Education
High School Diploma -
Breckinridge County High School
Harned, KY05.1983
Certified Medical Assistant
Campbellsville University
Louisville, KY01.2021
Skills
- Payment acceptance
- Past due procedures
- Communications
- Organization
- Invoice generation
- PC proficient
- Faxing documents
- Invoice organization
- Strong interpersonal skills
- Phone call answering
- Appointment scheduling
- Customer relations
- Venipuncture and phlebotomy
- Clinical applications
- Proper sterilization techniques
- HIPAA compliance
- Medical billing
- Understands medical procedures
- Vital sign monitors
- Communicating with patient families
- Cardiac anatomy and physiology awareness
- First aid
- Specimens collection and processing
- Preparing specimens and samples
- Using a scale
- Electrocardiography (EKG)
- Sterile technique
- Patient scheduling
- STD counseling
- Medical terminology
- Quick problem solver
Additional Information
Mike Semak UPS Manager 734-752-8569 - mikesemak@yahoo.com
Tory Joyce Business Associate Insurance Group 502-649-3069 - toryjoyce@insurancegroupky.com
Jennifer Nowaskeowaske UPS supervisor 734-512-7400 - Jlnowaske@gmail.com
Timeline
Lead Certified Medical Assistant
Baptist Worx
03.2021 - 04.2025
Insurance Group
03.2015 - 03.2020
Assistant Manager
Bee Hive Assisted Living
04.2013 - 03.2015
Certified Nursing Assistant
Hospice Franciscan
06.2012 - 02.2013
High School Diploma -
Breckinridge County High School
Certified Medical Assistant
Campbellsville University