Pamela Nalley Walker
Oakdale,LA
Summary
Personable administrative professional dedicated to developing and maintaining positive client, staff and management connections. Highly-developed communicator with outstanding skills in problem-solving and organization. Expertise in time management, schedule management and calendar management.
Overview
16
16
years of professional experience
1
1
Certification
Work History
SIL Caregiver
Leading Healthcare of LA
06.2013 - Current
- Provided Training and Guidance to the developmentally disabled to prepare them to live independently.
- Assisted with money management, cooking, cleaning, personal hygiene, and shopping for groceries/clothes.
Clerical Assistant
St. Mary's RTS
07.2022 - 01.2024
- Assisted the Accounting Department with data entry, reconciling financial reports, coordinating patient statements for insurance payment, completing Payee reports, filing, greeted visitors, answering phone, assisting clients and staff with projects and tasks as needed.
Administrative Assistant
The Arc of Rapides
04.2021 - 03.2022
- Reviewing LaSRS program and correcting errors, data entry in STARRS program, answering multi-line phone, greeting visitors, writing letters and memos, assisting staff with special projects, assisting in Human Resources with various tasks, sending/receiving faxes, mail, and email.
SIL Finance Clerk
Kellie's Sitting Service
11.2018 - 03.2021
- Managed finances for developmentally disabled individuals and paid all monthly bills, purchased big-ticket items, and kept ledgers of all account activity, educated clients on their finances, acted as liaison between clients and housing authorities, communicated with Client Case Supervisors and/or Director regarding any issues with a client's finances, suspicious activity, or unmet needs, created weekly spending plans for clients based on income and monthly bills, while consistently ensuring a sufficient balance, reconciled bank accounts against ledger each month, conducted in-home visits to ensure needs were met, purchases were being utilized by the client and caregivers were adhering to company policies regarding client funds, assisted clients with applying for and maintaining government assistance (SNAP, Social Security, Medicare and Medicaid benefits, etc.), monitored LA Café accounts for information requests, renewals, etc., and submitted documentation as needed to keep accounts in good standing, communicated with clients and caregivers to ensure groceries/household items were purchased as needed, ensuring receipts were received and verified for all purchases.
Temporary Paralegal
Michael Glass, Attorney at Law
03.2017 - 06.2017
- Prepared legal documents, letters and memos, data entry, assisted attorney with medical malpractice matters, assisted attorneys and the public with information regarding medical malpractice panels, filing, answered telephone, accounts receivable, filing, scanning, receiving/distributing mail, sending/receiving facsimile transmissions, sending/receiving e-mail and photocopying documents.
Transcription Liaison Secretary/ Release of Information Specialist
Hardtner Medical Center
09.2011 - 06.2013
- Entering transcribed documents to the HMC system, proofreading, printing and distributing documents
- Processing a heavy volume of medical records requests, and carefully following the HIPAA Privacy and Security Act.
- Developed and maintained effective relationships with internal staff and clients.
Patient Accounts Representative
Hardtner Medical Center
01.2008 - 09.2011
- Registering patients for in-patient and out-patient procedures as well as ER registration, confirming correct patient demographics, data entry, confirming insurance coverage, pre-certifying for commercial insurance and Medicaid, confirming available Medicare benefits, obtaining Medicaid referrals, running daily census report, and sending/receiving faxes.
- Provided customer service to patients regarding billing inquiries and account information.
Education
General studies -
Louisiana State University at Alexandria
Northwestern State University
Skills
- Medical/Legal Transcription
- Data entry
- Insurance verification including Medicaid and Medicare
- Medical Records
- Multiple phone lines
- 10 Key
- Copying
- Fax machine
- Computer use
- Corel Word Perfect
- Microsoft Word/Excel
- Peachtree
- Quickbooks
- Heathland
- HIPAA Compliance
- Documentation
- Problem-Solving
- Time Management
- Multitasking and Organization
- Schedule and calendar management
Certification
- Certified Notary Public
Timeline
Clerical Assistant
St. Mary's RTS
07.2022 - 01.2024
Administrative Assistant
The Arc of Rapides
04.2021 - 03.2022
SIL Finance Clerk
Kellie's Sitting Service
11.2018 - 03.2021
Temporary Paralegal
Michael Glass, Attorney at Law
03.2017 - 06.2017
SIL Caregiver
Leading Healthcare of LA
06.2013 - Current
Transcription Liaison Secretary/ Release of Information Specialist
Hardtner Medical Center
09.2011 - 06.2013
Patient Accounts Representative
Hardtner Medical Center
01.2008 - 09.2011
General studies -
Louisiana State University at Alexandria
Northwestern State University
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