- Volunteering at local animal shelters and rescue organizations
Pamela Navari
Madison,MS
Summary
Dynamic Sales Supervisor at St. Catherine's Village with a proven track record in achieving 100% census in Assisted Living. Skilled in strategic planning and sales coaching, I excel in driving team performance and enhancing community engagement through effective sales strategies and motivational leadership.
Sales leader with strong focus on team collaboration and achieving results. Skilled in developing and implementing sales strategies, coaching team members, and driving revenue growth. Reliable and adaptable, with excellent communication and problem-solving abilities essential for navigating changing market conditions. Passionate about fostering high-performance culture and delivering exceptional customer experiences.
Ethical Sales Supervisor with extensive sales experience, positive interaction skills and knowledge of marketing techniques. Creates dynamic sales team for optimum performance. Skilled in interacting with employees and customers.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Sales Supervisor
St. Catherine's Village
03.2018 - Current
- Promoted to Sales Supervisor in May 2025 to lead and mentor a team of 3 direct reports, overseeing all sales strategies for the community.
- Achieved 100% census in Assisted Living(AL)and drove Independent Living (IL) census to 97%(above the 95% goal) across a portfolio of 190 apartments and 54 garden homes in all inclusive Life Care Community, offering all levels of care. Have built a priority waiting list for IL apartments and garden homes. Educate potential new residents on the concept of Life Care, assist in assessments to meet criteria for specific areas of living.
- Managing and overseeing full-cycle renovations projects for IL apartments and garden homes, including project planning vendor selection, budget control, and quality assurance.
Community Educator
HomeCare Hospice
03.2017 - 03.2018
- Planned and executed weekly marketing events with in assigned territory.
- Managed approximately 50 accounts.
- Developed and delivered educational programs on hospice services and community resources.
- Collaborated with healthcare professionals to create tailored educational materials for families.
- Organized outreach events to raise awareness about hospice care options in the community.
- Developed marketing materials for promotional purposes, boosting program visibility within the community.
- Self-motivated, with a strong sense of personal responsibility.
Patient Care Representative
St. Joseph Hospice
01.2016 - 02.2017
- Built and maintained new referral sources, added 4 associate medical directors, earned hospice of choice status in new accounts to include Hospitals, Assisted, Independent Living, Senior Apartment, MS State Hospital.
- Provided comprehensive information on services, insurance coverage, and billing procedures to patients.
- Coordinated communication between patients and healthcare providers to ensure timely care delivery.
- Managed patient inquiries and concerns with empathy, enhancing overall patient experience.
Hospice Representative
Gentiva Hospice
06.2013 - 12.2015
- Collaborated with interdisciplinary teams to develop personalized care plans for patients and families.
- Marketed both Home Health and Hospice services, built a referral base resulting in over 25 admissions per month, exceeded admit goal by 110%.
- Educated families on hospice services, enhancing understanding of end-of-life options and support available.
Director of Marketing and Admissions
Great Falls Assisted Living Memory Care
11.2011 - 12.2012
- 100 % occupancy achieved.
- Developed and executed comprehensive marketing strategies to enhance brand visibility and community engagement.
- Led cross-functional teams in launching successful outreach programs to attract prospective residents and families.
- Analyzed market trends and competitor activities to inform strategic decision-making and optimize marketing campaigns.
- Oversaw digital marketing initiatives, including social media management, email campaigns, and website optimization.
Marketing Director
Sommerset Retirement Community
11.2010 - 11.2011
- Increased community census by partnering with local Home Health and Hospice companies, this decreased move outs.
- Developed and executed comprehensive marketing strategies to enhance brand visibility and engagement.
- Led cross-functional teams in launching integrated marketing campaigns across digital and traditional channels.
- Analyzed market trends and consumer insights to identify growth opportunities and optimize marketing efforts.
- Managed budget allocation for marketing initiatives, ensuring alignment with strategic business objectives.
Education
High School Diploma -
Stonewall High School
Manassas, VASales And Marketing Business Administration
Intensive Professional Development & Training
Manassas, VASkills
- Customer service
- Sales presentations
- Effective selling techniques
- Sales strategy development
- Management support
- Motivational skills
- Strategic planning
- Goals and performance
- Sales reporting
- Sales coaching
- Sales team oversight
- Operations
- Objection handling
- Staff training
- Training staff
- Sales analysis
- Delegation skills
- Influencing skills
- Performance evaluation
Accomplishments
Exceeding budged census goal of 93% to 97%
Certification
CHSP - Certified Hotel Sales Professional
Interests
Timeline
Sales Supervisor
St. Catherine's Village
03.2018 - Current
Community Educator
HomeCare Hospice
03.2017 - 03.2018
Patient Care Representative
St. Joseph Hospice
01.2016 - 02.2017
Hospice Representative
Gentiva Hospice
06.2013 - 12.2015
Director of Marketing and Admissions
Great Falls Assisted Living Memory Care
11.2011 - 12.2012
Marketing Director
Sommerset Retirement Community
11.2010 - 11.2011
High School Diploma -
Stonewall High School
Sales And Marketing Business Administration
Intensive Professional Development & Training
Employee of Month
Selected by several coworkers and management to Employee of Month. Going above and beyond during the business shut down during Covid. Developed, implemented and participated in onsite daily morning talk show, residents could watch daily on live streaming chanel. Planned varies activities with in the Independent Living community to ensure continued success.