Pamela N Frink
Atlanta,GA
Summary
Professional in conflict resolution and customer service, known for delivering consistent results and improving operational efficiency. Adept at addressing and resolving customer concerns promptly. Reliable team player with focus on collaboration and adaptability, ensuring smooth operations and high client satisfaction.
Overview
14
14
years of professional experience
Work History
Resolution Expediter
The Home Depot
01.2014 - Current
- Maintained responsibility for customer issues and provided end-to-end resolution using available resources.
- Leveraged industry knowledge to provide informed recommendations for best practices in issue resolution, enhancing company reputation as a trusted partner.
- Played an active role in resolving escalated customer complaints by collaborating with relevant parties to find mutually agreeable solutions quickly.
- Assisted in the development of training materials aimed at improving overall team competency in issue identification and resolution techniques.
- Enhanced communication between departments for timely issue resolution, improving overall workflow efficiency.
- Developed strong relationships with clients through proactive communication and follow-ups on previously resolved issues, ensuring ongoing satisfaction.
- Generated solutions to customer issues, vendor errors, and budget limitations.
- Researched vendor options and negotiated reasonable rates and delivery schedules with vendors.
Operations Support Coordinator
Dompatci Management Solutions - The Home Depot
02.2013 - 02.2019
- Created and maintained well-organized electronic and hard copy files to support business processes.
- Participated in operations team meetings to coordinate and assign project management tasks.
- Performed administrative duties and prepared operational procedures to assist operations support manager.
- Coordinated with vendors, customers and internal departments to understand, monitor, and communicate changes to workflows.
- Prevented and minimized processing errors by analyzing trends and implementing feedback from managers.
- Complied with systems procedures, business processes, and company policies to promote workplace safety and quality.
- Scheduled timely repair and routine maintenance services to minimize disruption to office production.
- Managed cross-functional teams for successful project delivery, ensuring on-time completion and client satisfaction.
- Conducted regular quality reviews of business data and processes to identify discrepancies and formulate solutions.
- Coordinated with multiple departments to ensure seamless communication and timely execution of tasks.
- Collaborated with senior leadership on strategic planning initiatives to drive growth in line with company objectives.
- Spearheaded the implementation of new technology tools designed to improve workflow efficiency within the department.
HR Representative
Dompatci Management Solutions - The Home Depot
05.2012 - 01.2013
- Prepped All Canada files for scanning that involved Hiring and Terminations.
- Prepared check for mailing.
- Prepped All United States file for scanning that involved Hiring and Terminations.
- Entered Termination information into System.
- Increased efficiency with meticulous organization of client files and documents.
- Maintained confidentiality of client information by adhering to strict data security protocols.
- Worked effectively in fast-paced environments.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Administrative Assistant
Drummer Imports
10.2011 - 05.2012
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
Education
Associate of Arts - Criminal Justice
Saint Leo University
Saint Leo06-2016
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Gordon College
Barnesville, GA05.2010
Diploma - undefined
Lithonia High School
Lithonia, GA05.2008
Skills
- Problem-solving
- Multitasking
- Reliability
- Excellent communication
- Relationship building
- Assertiveness
- Collaboration
- De-escalation techniques
Timeline
Resolution Expediter
The Home Depot
01.2014 - Current
Operations Support Coordinator
Dompatci Management Solutions - The Home Depot
02.2013 - 02.2019
HR Representative
Dompatci Management Solutions - The Home Depot
05.2012 - 01.2013
Administrative Assistant
Drummer Imports
10.2011 - 05.2012
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Gordon College
Diploma - undefined
Lithonia High School
Associate of Arts - Criminal Justice
Saint Leo University
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