Pamela Nichols
Malone,NY
Summary
Retired higher education professional seeking a part-time or full-time position that provides opportunities to utilize my skills and strengths to benefit a non-profit organization, educational institution or small business.
Overview
42
42
years of professional experience
Work History
Director of Financial Aid
Clarkson University
Potsdam, NY
01.2009 - 09.2021
- Responsible for the overall administration of federal, state and institutional financial for a mid-size university of 3500 students.
- Provided leadership of the Financial Aid Office and developed goals consistent with University goals.
- Trained, managed and supervised an office of 5 professional and administrative staff members.
- Developed and administered office procedures, quality controls and checks and balances to ensure compliance with federal and state regulations.
- Reconciled various accounts between financial aid systems, the finance general ledger and federal systems.
- Served as financial aid lead in annual audits.
- Prepared and submitted annual federal reports.
- Worked collaboratively across departmental lines to create and foster positive working relationships with ultimate goal of providing a high level of customer service to students and parents.
- Continuously reviewed and evaluated current systems and processes with the goal of improving efficiency and work product.
Associate/Assistant Director of Financial Aid
North Country Community College
Malone, NY
01.1998 - 01.2009
- Reviewed financial aid applications, awarded and processed federal, state and institutional financial aid programs.
- Advised and counseled students regarding federal and state financial aid application processes, eligibility requirements and post enrollment obligations.
- Managed the overall administration of federal, state and institutional aid programs.
- Presented financial aid workshops to help groups of students and parents navigate process.
- Prepared and submitted annual federal reports.
- Established checks and balances to ensure compliance with federal and state regulations.
- Trained, supervised and evaluated support staff.
Instructor
North Country Community College
Malone, NY
08.1993 - 06.2000
- Taught sociology courses including Introduction to Sociology, Social Problems and Sociology of the Family to first and second year students.
- Prepared, evaluated and revised lesson plans and course content to achieve student-centered learning.
- Created guides and course materials to reiterate lecture information and help students.
- Created and implemented written and oral assessments.
- Used learning assessments to regularly monitor student understanding of class concepts and materials.
- Advised approximately 30 Mental Health and Criminal Justice students.
- Participated in college meetings and student programs including orientation, registration, and commencement.
Assistant Director of Financial Aid
Northeastern University
Boston, MA
06.1987 - 02.1993
- Managed financial aid programs for undergraduate evening and NCAA Division I students.
- Counseled traditional and non-traditional students and parents in all aspects of financial aid and financial planning.
- Performed needs analysis, verification, and packaging.
- Wrote text for college publications.
- Designed institutional guide and application on an annual basis.
- Trained. supervised and evaluated support staff.
- Planned and participated in recruitment open houses, parent weekends and other special events.
Cooperative Education Counselor
Northeastern University
Boston, MA
06.1984 - 06.1987
- Counseled and advised students on issues related to career, vocational and personal development.
- Provided instruction in resume, cover letter writing and interviewing and job search techniques.
- Interviewed, assessed an referred students to work assignments appropriate to their educational level, skills and goals.
- Developed and maintained relationships with employers.
- Conducted salary surveys.
- Served on university committees and as recording secretary for the Professional Staff and Steering Committee.
Case Manager
Homeless Case Management Team
Boston, MA
10.1983 - 08.1984
- Consulted with shelter staff at Boston homeless shelters to identify guests in need of mental health services.
- Counseled, interviewed, assessed and referred guests to appropriate mental health service providers.
- Monitored service agreements between clients and Department of Mental Health areas and programs.
- Provided crisis intervention services.
Consultant
Catholic Charities
Elmira, NY
08.1983 - 09.1983
- Prepared and proposed policy and procedural recommendations to the Executive Director and Board of Directors.
- Developed and implemented procedures designed to improve the efficiency and effectiveness of program staff.
- Directly supervised all aspects of a 10-bed residence.
- Trained staff in new systems, policies, and counseling techniques.
Residence Manager
DePaul Mental Health Services
Rochester, NY
09.1981 - 08.1983
- Directly supervised staff, residents, case management, medications, daily house routine, recreation, dietary planning and maintenance in a 13-bed residence for chronically mentally ill adults.
- Organized and conducted family orientation meetings and a community advisory board.
- Counseled residents.
- Hired, trained and supervised staff.
- On-call 24 hours per day for crisis intervention emergencies.
Education
Master of Arts - College Student Counseling And Personnel Services
Northeastern University
Boston, MA06.1986
Bachelor of Arts - Sociology And Community Services
Eisenhower College of RIT
Seneca Falls, NY09.1981
Skills
- College Counseling/advisement and Problem solving
- Planning and Coordination
- Flexible, Adaptable and Self-Motivated
- Dependable and Responsible
- Multitasking Abilities
- Cultural Awareness
- Professional Telephone Etiquette
- Teambuilding
- Active Listening
- Federal Student Aid and NYS regulations
- Financial aid verification, packaging and disbursement
- Word, Excel, Outlook, Powerpoint, PeopleSoft - Campus Solutions
Timeline
Director of Financial Aid
Clarkson University
01.2009 - 09.2021
Associate/Assistant Director of Financial Aid
North Country Community College
01.1998 - 01.2009
Instructor
North Country Community College
08.1993 - 06.2000
Assistant Director of Financial Aid
Northeastern University
06.1987 - 02.1993
Cooperative Education Counselor
Northeastern University
06.1984 - 06.1987
Case Manager
Homeless Case Management Team
10.1983 - 08.1984
Consultant
Catholic Charities
08.1983 - 09.1983
Residence Manager
DePaul Mental Health Services
09.1981 - 08.1983
Master of Arts - College Student Counseling And Personnel Services
Northeastern University
Bachelor of Arts - Sociology And Community Services
Eisenhower College of RIT
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