Summary
Overview
Work History
Education
Skills
Timeline
Generic

Pamela Niederhofer

FRIENDSWOOD

Summary

Dynamic team leader with a strong work ethic and excellent time management skills, recognized for enhancing operational efficiency at Bobcat of Houston. Proven track record in coaching teams and implementing process improvements, resulting in increased customer satisfaction and streamlined warranty procedures. Adept at analyzing data to drive strategic decisions and foster team development.

Overview

32
32
years of professional experience

Work History

Branch Manager/Warranty Manager

Bobcat of Houston
09.2004 - 09.2025
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
  • Enhanced branch visibility and market presence by orchestrating community engagement initiatives.
  • Ensured exceptional customer service, resolving issues swiftly to maintain trust and satisfaction.
  • Assisted in processing warranty claims to ensure timely resolution.
  • Collaborated with cross-functional teams to streamline warranty procedures.
  • Increased accuracy in warranty documentation by implementing standardized forms and protocols for claim submissions.
  • Enhanced team performance through consistent training, coaching, and mentoring of warranty department staff.
  • Analyzed warranty data to identify trends and areas for improvement in both product quality and servicing procedures.
  • Maintained inventory levels and organized stock to enhance efficiency.
  • Led cross-functional teams to enhance operational efficiency and streamline processes.
  • Mentored junior staff, fostering skill development and promoting a collaborative work environment.

Branch Manager

Rent 2 Own
08.1993 - 09.2004
  • Directed branch operations, ensuring compliance with company policies and regulatory requirements.
  • Mentored staff, fostering professional development and enhancing team performance.
  • Analyzed financial reports, identifying trends to inform strategic decision-making.
  • Developed and implemented operational strategies to improve efficiency and customer satisfaction.
  • Managed inventory control processes, optimizing stock levels and reducing excess inventory.

Education

Associate of Arts - Journalism And Mass Communication

San Jacinto College
Pasadena, TX

Skills

  • Excellent time management skills
  • Strong work ethic
  • Attention to detail
  • Coaching and mentoring
  • Verbal/written communication
  • Process improvement

Timeline

Branch Manager/Warranty Manager

Bobcat of Houston
09.2004 - 09.2025

Branch Manager

Rent 2 Own
08.1993 - 09.2004

Associate of Arts - Journalism And Mass Communication

San Jacinto College

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