Summary
Overview
Work History
Education
Accomplishments
Certification
Languages
Timeline
Generic

PAMELA NIETO

DEL RIO,TX

Summary

Industrious IC'S possessing comprehensive knowledge of sheet metal fabrication and repair. Skilled in using test equipment, dial indicators and micrometers. Unprecedented technical and communication skills with familiarity of corrosion control techniques. Can lift up to 100 pounds. Mechanically oriented Sheet Metal Worker with practiced proficiency at creating and installing sheet metal products as skilled tradesman. Committed to precise and high-quality metalwork. Keeps physically fit for working in tight spaces and challenging environments. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

13
13
years of professional experience
1
1
Certificate

Work History

INNER COMMUNICATION

USN
12.2020 - Current
  • Selected gauges and types of sheet metal or non-metallic material to meet product specifications.
  • Nailed and welded pieces into place by securing paneled edges and machine-made molding to structures.
  • Performed quality finishes by trimming and deburring to create smooth surfaces and joints of assembled parts.
  • Measured parts using calipers, gauges and micrometers to confirm adherence to quality standards on final inspections.
  • Used rulers, squares and scribes to measure and mark dimensions and reference lines on materials.
  • Fastened joints and seams together to assemble components into sheet metal products.
  • Observed safety practices and procedures to maintain safe and clean working environment.
  • Ordered new materials and equipment and recorded progress of deliveries using safety procalls.
  • Proven ability to learn quickly and adapt to new situations.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Acted as a team leader in group projects, delegating tasks and providing feedback.
  • Skilled at working independently and collaboratively in a team environment.
  • Identified issues, analyzed information and provided solutions to problems.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Developed and maintained courteous and effective working relationships.
  • Paid attention to detail while completing assignments.
  • Delivered services to locations within specific timeframes.
  • fixed phones, speaker, mics, alarms and bulk boxes
  • Interior Communications Electricians (IC) operate, coordinate, and perform organizational and intermediate maintenance on alarm, warning, and indicating systems, interior communication systems, ship's speed and steering control systems, power generation and distribution systems, data conversion and distribution systems, aviation monitoring and landing aids, information and training systems, gyroscopic navigation systems, and environmental systems; interpret and analyze ship's blueprints and system interface diagrams; inspect, test, analyze, and make detailed casualty analysis; and direct repair of electrical, electronic, fiber optic, hydraulic, mechanical, and synchro and servo systems.
  • Interior Communication Technicians perform, coordinate, and direct the installation, configuration, maintenance, and repair of electrical, electronic, fiber optic, electrohydraulic, electromechanical, and synchro/servo systems on ships and at shore facilities. These include alarm, safety, warning, auxiliary, support data conversion, distribution, indicating, metering, and ordering systems, Interior Communication (IC), video entertainment, communication and monitoring, navigation, environmental systems, and visual landing aids. Technicians also perform Interior Communication (IC) watch standing.

Produce Specialist

HEB Grocery Store
01.2013 - 12.2021
  • Reported product ordering and shipping discrepancies to department manager.
  • Rotated produce on sales floor to guarantee optimal freshness and variety.
  • Labeled, stocked and inventoried department merchandise.
  • Generated signage for produce goods and performed price check functions.
  • Followed established guidelines to dispose of damaged, spoiled and expired products.
  • Graded raw materials based on checklist of quality standards.
  • Documented products checked, grades assigned and rejected items in master logs.
  • Assessed livestock to compare condition, size and weight against company and government standards.
  • Analyzed raw foods to determine suitability for human and animal consumption.
  • Assisted in training [Number] employees on [Type] tasks to raise quality of work for entire team.
  • Documented inspections, assignments and task completion to comply with company policies.
  • Monitored engine gauges and operated machinery to grade to fine specifications.
  • Removed items of inferior grades from production lines and collected for alternate use or disposal.
  • Checked agricultural products from different producers to verify minimum quality standards and overall food safety.
  • Complied with company policies and OSHA regulations to maintain safe working conditions.
  • Scraped, shaped and bladed for various grades to prepare surfaces.
  • Detected abnormalities with visual inspections, hand-held instruments and basic physical tests.
  • Opened sealed containers and checked for spoilage due to improper handling and transportation.
  • Compared standard handling, production and transport requirements of different grains against practices of farms and transportation companies to identify deficiencies.
  • Completed on-the-job training to learn correct methods for identifying defects.
  • Operated heavy, complex equipment safely to minimize accidents.
  • Inspected and maintained equipment for sorting.
  • Identified and resolved problems affecting quality of work or safety of job site.

Business Center Representative

HEB Grocery Store
01.2013 - 12.2021
  • Used knowledge and suggestive selling techniques to build department.
  • Answered phone calls to handle customer concerns and complaints.
  • Researched discrepancies to assist with customer inquiries.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Maintained up-to-date knowledge of product and service changes.
  • Promptly responded to inquiries and requests from prospective customers.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Sought ways to improve processes and services provided.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Trained staff on operating procedures and company services.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Responded proactively and positively to rapid change.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Managed timely and effective replacement of damaged or missing products.
  • Delivered prompt service to prioritize customer needs.
  • Reached out to customers after completed sales to suggest additional service or product purchases.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Developed and updated databases to handle customer data.
  • Cross-trained and backed up other customer service managers.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Cross-trained and provided backup support for organizational leadership.
  • Resolved associate, tool and service delivery issues revealed by statistical reports.
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
  • Promoted available products and services to customers during service, account management, and order calls.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Created and maintained detailed database to develop promotional sales.
  • Implemented and developed customer service training processes.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Investigated and resolved accounting, service and delivery concerns.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Trained new personnel regarding company operations, policies and services.
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.

Cashier

HEB Grocery Store
01.2013 - 12.2020
  • Restocked and organized merchandise in front lanes.
  • Greeted customers entering store and responded promptly to customer needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Addressed customer needs and made product recommendations to increase sales.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Answered questions about store policies and addressed customer concerns.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Built relationships with customers to encourage repeat business.
  • Stocked, tagged and displayed merchandise as required.
  • Upsold additional products and services to customers, increasing revenue.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Learned duties for various positions and provided backup at key times.
  • Tallied cash drawer at beginning and end of each work shift.
  • Used POS system to enter orders, process payments and issue receipts.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Monitored self-checkout systems and provided help in resolving complex problems.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
  • Performed cash, card and check transactions to complete customer purchases.
  • Checked personal identifications during alcohol and tobacco sales.
  • Operated cash register to record transactions accurately and efficiently.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Processed refunds and exchanges in accordance with company policy.
  • Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Lifted up to 100 pounds at once and used forklift to move heavier loads.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.

Bakery Worker

Fuddruckers Restaurants LLC
05.2011 - 01.2013
  • Mixed dough, scaled breads, and cakes, fried doughnuts and performed baking duties.
  • Decorated and merchandised quality bakery goods to build business reputation and revenue base.
  • Helped customers locate ideal menu items by listening to needs and recommending specific products or services.
  • Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
  • Provided superior customer service to promote guest satisfaction, brand loyalty, and consistent revenue.
  • Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
  • Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales.
  • Used utensils and equipment to portion, wrap and display bakery items.
  • Maintained tidy and organized work area to comply with cleanliness standards.
  • Collected payments accurately with cash, debit and credit card, using Point of Sale system to process transactions.
  • Measured and mixed ingredients accurately to assist in baking process.
  • Checked expiration dates and rotated products to verify freshness and avoid spoilage.
  • Recommended new bakery items to customers based on taste preferences, building rapport and boosting sales.
  • Inspected goods to establish accurate pricing and labeling.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Used in-store system to locate inventory and place special orders for customers.
  • Recommended complementary purchases to customers, increasing revenue.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Developed strong rapport with customers and created positive impression of business.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.

Bartender

Fuddruckers Restaurants LLC
05.2011 - 01.2013
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Crafted special drink and cocktail menu items for seasonal offerings.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Obtained cash bank and stocked service bar to prepare for operation.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Developed new signature cocktails to support bar marketing brand and increase profits.
  • Followed strict recipes and drink measurements to minimize product used.
  • Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Served high customer volumes during special events, nights, and weekends.
  • Recruited and trained new bartenders and barbacks to help maintain talented team.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Kept bar stocked with liquors, juices and garnishes for drinks.
  • Developed creative bar menus and drink recipes by researching emerging industry trends.
  • Upheld strict regulations for safe alcohol service and food safety.
  • Prepared garnishes by evenly slicing and pitting fruits.
  • Maintained impeccably clean, attractive and well-stocked bar area.
  • Completed requisitions to maintain required stock par levels.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Built relationships with vendors to manage orders and negotiate costs.
  • Verified drinking age requirements of customers by carefully reviewing photo identification.
  • Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.
  • Assisted with inventorying beverage stock and bar supplies.
  • Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
  • Helped management plan and serve bar menu exceeding customer expectations.
  • Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
  • Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.

Education

High School Diploma -

Del Rio High School
Del Rio, TX
06.2012

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.
  • Documented and resolved APROX. 150 which led to a good woking ship on out underways.

Certification

  • MESSENGER OF THE WATCH (MOOW)
  • MAINTENANCE PERSON
  • ADVANCED FIRST-AID/STRETCHER BEARER
  • CRAFTSMAN
  • BASIC DAMAGE CONTROL (DC)
  • BASIC CHEMICAL, BIOLOGICAL, AND RADIOLOGICAL (CBR) DEFENSE
  • BASIC FIREFIGHTING
  • FIRST-AID AND RESCUE

Languages

Spanish
Native or Bilingual

Timeline

INNER COMMUNICATION

USN
12.2020 - Current

Produce Specialist

HEB Grocery Store
01.2013 - 12.2021

Business Center Representative

HEB Grocery Store
01.2013 - 12.2021

Cashier

HEB Grocery Store
01.2013 - 12.2020

Bakery Worker

Fuddruckers Restaurants LLC
05.2011 - 01.2013

Bartender

Fuddruckers Restaurants LLC
05.2011 - 01.2013

High School Diploma -

Del Rio High School

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PAMELA NIETO