Pamela Nudson
Levant,KS
Summary
Proven Customer Service Representative at Dillons Grocery Store, adept in problem-solving and critical thinking, significantly enhanced customer loyalty through empathetic dispute resolution and efficient complaint handling. Skilled in payment processing and maintaining a professional telephone demeanor, I excel in turning challenging situations into positive outcomes, ensuring high levels of customer satisfaction.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Dillons Grocery Store
02.2015 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
AA, Certified Massage Therapist - Massage Therapy
Colby Community College
Colby, KS08.2009
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Money handling abilities
- Payment Processing
- Customer satisfaction measurement
- Professional telephone demeanor
Timeline
Customer Service Representative
Dillons Grocery Store
02.2015 - Current
AA, Certified Massage Therapist - Massage Therapy
Colby Community College
Similar Profiles
Melanie Salazar-MunozMelanie Salazar-Munoz
Retail Associate at Dillons Grocery StoreRetail Associate at Dillons Grocery Store
Nate HartNate Hart
Grocery Stocker at Dillons Grocery StoreGrocery Stocker at Dillons Grocery Store
Trinady AvalosTrinady Avalos
Bakery Worker at Dillons Grocery StoreBakery Worker at Dillons Grocery Store
Yliana TrippYliana Tripp
E-Commerce Clerk at Dillons Grocery StoreE-Commerce Clerk at Dillons Grocery Store
Dean OwensDean Owens
Mechanic/Swamper at Murfin Drilling Company Inc.Mechanic/Swamper at Murfin Drilling Company Inc.