Pamela Oehmke
Macomb,MI
Summary
Adept at fostering customer relationships and enhancing satisfaction, my tenure at Detroit Wayne Mental Health Authority saw me resolve complex issues and champion a team-oriented culture. Skilled in Microsoft Office and equipped with exceptional leadership qualities, I significantly reduced customer complaints, underlining my commitment to excellence and continuous improvement.
Overview
10
10
years of professional experience
Work History
Senior Customer Service Manager
Detroit Wayne Mental Health Authority
12.2007 - 02.2018
- Enhanced customer satisfaction by resolving complex issues and providing tailored solutions.
- Developed and maintained strong relationships with key clients, ensuring long-term business partnerships.
- Established a positive work environment by fostering open communication and promoting teamwork among staff members.
- Expertly managed escalated issues through effective communication strategies leading to swift resolutions.
- Fostered a culture of continuous learning within the team by organizing skill-building workshops and seminars.
- Reduced customer complaints by addressing concerns proactively and implementing effective solutions.
- Answered multi-line phones and used active listening skills to assess client's issues and challenges.
- Responded to customer inquiries and queries to provide thorough and speedy resolutions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Education
MSW - Master's of Social Work
Wayne State University
Detroit, MI05.1996
BBA - Management
Walsh College of Accountancy And Business Administration
Troy, MI12.1977
High School Diploma -
East Catholic High School
Detroit MI06.1971
Skills
- Customer service
- People skills
- Leadership
- Quick to learn
- Microsoft Office - Computer Skills
- Vehicle Handling
- Tire Inflation
- Battery Charging
- Interior and exterior cleaning
- Telephone Etiquette
- Vehicle Safety and Maintenance
- Problem-solving abilities
- Time Management
- Honest and Dependable
- Excellent Communication
- Equipment Cleaning
- Organizational Skills
- Team Leadership
- Attention to Detail
- Adaptability and Flexibility
- Self Motivation
- Creative Thinking
- Productivity and Time Management
- Time management abilities
- Safety Standards and Protocols
- Adaptable and Flexible
- Decision-Making
- Problem-solving aptitude
- Reliability
- Adaptability
- Conscientious and Detail-Oriented
- Calm and Pleasant Demeanor
- Communication and Interpersonal Skills
- Analytical Thinking
- Task Prioritization
- Problem Solving
- Administrative Support
Timeline
Senior Customer Service Manager
Detroit Wayne Mental Health Authority
12.2007 - 02.2018
MSW - Master's of Social Work
Wayne State University
BBA - Management
Walsh College of Accountancy And Business Administration
High School Diploma -
East Catholic High School
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