Pamela Ogot MBA, RCFE

Responsibilities:

• Lead the development and implementation of all sales and operations strategies and tactics for the community consistent with Company objectives.
  Regularly communicating performance with the President.
  Actively partner with Community Sales Director to assess competitive threats, sales plan, and engage in business-to-business sales calls.
  Understand the community's care regulations and support the resident care program by regularly meeting with the Resident Services Director to discuss and address department concerns.
  Develop and implement successful strategies regarding labor, occupancy growth, revenue growth, expense control, and quality of services, and review and redirect activity, if necessary.
  Ensure adherence to the Resident's Bill of Rights.
  Responsible for interviewing, hiring, training, developing, and evaluating assigned staff.
  Constantly assess resident needs in staffing levels.
  Operate the community in accordance with Company policies and federal, state and local regulations.
  Assist in developing operational budgets and capital requirements, including forecasting and approving all expenses.
  Act as a liaison between field operations and the Support Center. Build strong relationships with Support Center resources.
  Remain active in local community activities. Establish networks and resources for resident referrals.
  Perform regular reviews of and makes recommendations on all aspects of building construction and preventative maintenance.
  Able to work in various positions in the community and willing and able to fill in as needed.
  Build a high-performing team and keep engagement high.
  Meet financial management requirements for the community.
  Maintain a safe working and living environment.
  Actively participate in "in-house" sales activities, including prospective resident tours and special events.
• Accomplishments: Assisted to achieve licensing in our new location during change of ownership.
• Maintained occupancy at 92% 5 Years in a continuous basis.
• CRM: software for Marketing to help grow traffic and convert Visitors into customers and industry professionals
• Continuous integration Between Twitter, Google Yelp content search Mechanisms emphasizing fast pace of traffic
• Fostered work culture of collaboration and inclusion to increase morale and reduce turnover.

• Established and maintained policies, standards and programs, providing tailored nutritional care for residents and patients.
• Established education programs for professional staff to maintain continuity of care.
• Maintained registration status through industry-standard certification programs, providing thoughtful direction to diverse departments.
• Developed goals and objectives for clinical nutrition program to maintain quality and tailored care.
• Managed staff schedules and maintained adequate coverage for all shifts.
• Purchased food and cultivated strong vendor relationships.
• Developed unique events and special promotions to drive sales.
• Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
• Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
• Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
• Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
• Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
• Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
• and quantity before serving to customers.
• Motivated staff to perform at peak efficiency and quality.
• Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
• Maximized quality assurance by completing frequent line checks.

• Monitored and adjusted pricing, discounts and promotions to maximize profitability.
• Maintained effective supply levels by monitoring and reordering food stock and dry goods.
• Coordinated with catering staff to deliver food services for special events and functions.
• Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
• Managed staff schedules and maintained adequate coverage for all shifts.
• Purchased food and cultivated strong vendor relationships.
• Developed unique events and special promotions to drive sales.
• Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
• Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
• Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
• Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
• Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
• Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
• Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
• Verified prepared food met standards for quality and quantity before serving to customers.
• Motivated staff to perform at peak efficiency and quality.
• Implemented effective inventory control systems to reduce food spoilage and waste.
• Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
• Maximized quality assurance by completing frequent line checks.
• Oversaw food preparation and monitored safety protocols.