Pamela Ogot MBA, RCFE
Executive
Upland,California
Summary
Dynamic Executive Director with a proven track record at Glen Park Senior Living, driving strategic improvements and fostering a collaborative culture. Expert in budget management and relationship building, I successfully secured building license and enhanced operational efficiencies, achieving high resident satisfaction and organizational goals. Passionate about community engagement and team development.
Accomplished Executive Director recognized for leveraging strong team leadership and development to drive forward progress in our new location. Highly organized, detail-oriented leader skilled in directing high-performing teams to develop solutions and solve operational and technical problems. Success implementing systems across multiple operations with superior organizational and communication skills.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Executive Director
Glen Park Senior Living
06.2020 - Current
- Drove strategic improvements to enhance operational and organizational efficiencies.
- Aligned department vision, goals, and objectives with company strategy to achieve consistently high results.
- Exercised appropriate cost control to meet budget restrictions and maximize profitability.
- Fostered work culture of collaboration and inclusion to increase morale and reduce turnover.
- Set organizational goals and objectives to guide and direct company focus and achieve mission fulfillment.
- Built and maintained strong company teams by hiring and training qualified staff to create positive and productive work environments.
- Developed and implemented organizational strategies to achieve set goals and objectives and secured long-term success.
- Represented organization to local public by giving presentations and speeches and participating in community events.
- Managed financial, operational and human resources to optimize business performance.
- Created succession plans to provide continuity of operations during leadership transitions.
- Oversaw business-wide changes to modernize procedures and organization.
- Established and maintained strong relationships with customers, vendors and strategic partners.
- Developed innovative sales and marketing strategies to facilitate business expansion.
- Represented organization at industry conferences and events.
- Maintained P&L and shouldered corporate fiscal responsibility.
- Monitored key business risks and established risk management procedures.
Director of Nutririon
Rockport Healthcare Services
07.2016 - 06.2020
- Established and maintained policies, standards and programs, providing tailored nutritional care for residents and patients.
- Established education programs for professional staff to maintain continuity of care.
- Maintained registration status through industry-standard certification programs, providing thoughtful direction to diverse departments.
- Developed goals and objectives for clinical nutrition program to maintain quality and tailored care.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Purchased food and cultivated strong vendor relationships.
- Developed unique events and special promotions to drive sales.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Motivated staff to perform at peak efficiency and quality.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Maximized quality assurance by completing frequent line checks.
- Oversaw food preparation and monitored safety protocols.
Director of Nutritional Services
Compass Group USA
10.2011 - 07.2016
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Coordinated with catering staff to deliver food services for special events and functions.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Purchased food and cultivated strong vendor relationships.
- Developed unique events and special promotions to drive sales.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Motivated staff to perform at peak efficiency and quality.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Maximized quality assurance by completing frequent line checks.
- Oversaw food preparation and monitored safety protocols.
Education
MBA - Master in Business Administration
Argosy University
Ontario01-2016
Bachelor of Science - Health Administration
Argosy University
Ontario01-2014
Skills
- Growth management
- Marketing
- Report compilation
- Business management
- Business development
- Case management
- Team leadership, training, and development
- Human resources
- Relationship building
- Project management
- Resident satisfaction
- Business administration
- Operations management
- Community engagement
- Human resources management
- Program monitoring
- Contract management
- Program leadership
- Budgeting and financial management
- Performance feedback
- Budget reporting
- Program management
- Sales management
- Compliance and regulations
- Quality control
- Social work
- Senior living management
- Coaching and counseling
- Profit and loss statements
- Operational planning
- Outreach programs
- Talent management and staffing
- Staff management
- Strategic planning
Accomplishments
- Achieved Business License through effectively helping with New Location.
Certification
RCFE
First Aid
CPR
Timeline
Executive Director
Glen Park Senior Living
06.2020 - Current
Director of Nutririon
Rockport Healthcare Services
07.2016 - 06.2020
Director of Nutritional Services
Compass Group USA
10.2011 - 07.2016
MBA - Master in Business Administration
Argosy University
Bachelor of Science - Health Administration
Argosy University