Hi, I’m
Pamela Oldham
CSR
Madisonville,KY
Summary
As an experienced professional with 16 years of work experience in a variety of fields, including corrections, warehouses, food service, and health care, I possess a diverse set of skills and abilities. I excel in interpersonal communication, teamwork, leadership, computers, compassion, organization, and multitasking. Additionally, I am a skilled typist with the ability to type up to 65 WPM and a fast learner, particularly when it comes to computers. My educational background includes an Associates in Applied Science (ASS) in Criminal Justice/Law Enforcement from Madisonville Community College (MCC), and I am currently pursuing my Bachelors degree at Kentucky Wesleyan University. With my strong work ethic, adaptable nature, and broad skill set, I am confident in my ability to make a positive contribution to any team or organization.
Overview
11
years of professional experience
7
years of post-secondary education
Work History
Foundever
Inbound Customer Service Representative
11.2023 - Current
Job overview
- Respond to customer inquiries via email and chat.
- Boosted customer service satisfaction ratings through consistent quality control.
Columbia Sportswear Company
Warehouse Associate
04.2022 - 02.2023
Job overview
- Worked professionally with team members and across departments to meet demands of high-volume environment.
Wendy's
Crew Trainer
01.2018 - 01.2022
Job overview
- Taught new team members correct procedures for all areas of operations.
Webster County Detention Center
Deputy Jailer
08.2017 - 12.2017
Job overview
- Maintained jail security by performing frequent security checks within cell block and inspecting each cell for contraband.
- Made rounds at specified intervals and conducted head counts and roll calls.
Green River Correctional Complex
Correctional Officer
06.2016 - 12.2016
Job overview
- Made rounds at specified intervals and conducted head counts and roll calls.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
Carhartt
Warehouse Associate
05.2015 - 12.2015
Job overview
- Packaged, labeled, and shipped items in a timely manner.
Sonic: Drive-In
Assistant Manager
04.2014 - 02.2015
Job overview
- Train workers in food preparation, and in service, sanitation, and safety procedures.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Redbanks Colonial Terrace
Certified Nursing Assistant
08.2013 - 12.2013
Job overview
- Kept accurate records of patients' care, condition and progress.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
Sonic: Drive-in
Assistant Manager
1 2008 - 11.2012
Job overview
- Train workers in food preparation, and in service, sanitation, and safety procedures.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Education
Madisonville Community CollegeMadisonville, KY
Associate of Applied Science from Criminal Justice
08.2010 - 05.2015
Kentucky Wesleyan CollegeOwensboro, KY
Bachelor of Science from Criminal Justice
01.2024 - 05.2026
Skills
Multitasking
undefinedTimeline
Kentucky Wesleyan College
Bachelor of Science from Criminal Justice
01.2024 - 05.2026
Inbound Customer Service Representative
Foundever
11.2023 - Current
Warehouse Associate
Columbia Sportswear Company
04.2022 - 02.2023
Crew Trainer
Wendy's
01.2018 - 01.2022
Deputy Jailer
Webster County Detention Center
08.2017 - 12.2017
Correctional Officer
Green River Correctional Complex
06.2016 - 12.2016
Warehouse Associate
Carhartt
05.2015 - 12.2015
Assistant Manager
Sonic: Drive-In
04.2014 - 02.2015
Certified Nursing Assistant
Redbanks Colonial Terrace
08.2013 - 12.2013
Madisonville Community College
Associate of Applied Science from Criminal Justice
08.2010 - 05.2015
Assistant Manager
Sonic: Drive-in
1 2008 - 11.2012
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