Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Pamela Olivera

Arlington,TX

Summary

Customer-oriented team member with a background in customer relations and administrative support. Seamlessly provides fast service and assists guests in friendly, courteous manner. Committed to leaving great, lasting impression.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Hospitality Team Member

Original Chopshop
08.2024 - Current
  • I was in charge of the juice/shakes and at the end of the night I would make sure to clean the juicer, blender and other items that were used.
  • I maintained my area stocked and cleaned, as well as the bathroom, trash cans, swept and mopped dining and expo area.
  • I maintained clean and organized public areas, contributing to a positive atmosphere for both guests and staff.
  • Enhanced customer satisfaction by providing exceptional service and addressing guest concerns promptly.
  • Provided support to other team members during peak periods, ensuring seamless guest experiences and overall operational efficiency.

Crew Member

McDonald's
02.2024 - 06.2024
  • I operated the cash register, greeted customers, handled transactions, maintained speed of service while minimizing errors and complaints, and handed out curbside and online orders
  • I also worked the drive thru as well, and operated fryers while simultaneously accommodate to customers needs, cleaned and sanitized food preparation and serving areas
  • Completed all store opening and closing procedures
  • Greeted customers in a friendly and professional manner, ensuring customer satisfaction
  • Performed cashier duties such as accepting payments, issuing change, and counting money back to customers
  • Coordinated with other crew members to complete assigned tasks quickly and effectively
  • Handled customer complaints in a professional and courteous manner
  • Provided exceptional customer service by anticipating customer needs and responding promptly to their requests or concerns
  • Memorized food and drink recipes to prepare orders with speed and accuracy
  • Restocked shelves with merchandise throughout shift
  • Followed all safety and security procedures to reduce risks
  • Utilized problem-solving skills when resolving conflicts among team members or customers
  • Packaged and labeled to-go and delivery orders for pickup
  • Cleaned and sanitized store restroom areas and stalls

Education

Sam Houston High School
Arlington, TX

Skills

  • Customer Transactions
  • Cash Register Operations
  • Time Management
  • Teamwork and Collaboration
  • Clear Communication
  • Adaptability
  • Problem Solving
  • Active Listening
  • Multitasking and Organization
  • Problem-solving aptitude
  • Safe Food Handling
  • Basic Math

Certification

Food Handler Certification - Valid for 2 years

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Hospitality Team Member

Original Chopshop
08.2024 - Current

Crew Member

McDonald's
02.2024 - 06.2024

Sam Houston High School

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Pamela Olivera