Pamela Ortiz
Carlisle,PA
Summary
Experienced Customer Service Representative with over a decade of proven success in managing customer inquiries and solving obstacles with efficiency. Known for maintaining high customer satisfaction and contributing to company success through dedication to service excellence.
Overview
2
2
years of professional experience
Work History
ED Patient Registration and Services
UPMC Pinnacle Carlisle
03.2024 - Current
- Provide a warm greeting for all patients
- Assist patients and direct them around hospital
- Check in patients to be seen in the ED and arrive ambulances
- Collect copayments and any other applicable patient payments
- Confirm and update patient registration information
- Promote MyUPMC patient portal and assist patients in registration when applicable
- Assist patients in education of financial responsibility and connect them to resouces like financial aid
- Confirm/verify insurance and scann appropriate documents in patient's chart
- Obtain patient's signature for consent for treatment, HIPAA, and Medicare Rights
- Managed difficult situations involving upset or frustrated patients with empathy and professionalism, ultimately resolving issues effectively.
- Appropriately distribute phone calls and direct to appropriate department
- EPIC knowledgeable
Special Education Paraprofessional
South Middleton School District
08.2023 - Current
- Cooperating with teachers to create lesson plans that meet educational requirements as well as the individual needs of children in the classroom
- Follow students' IEP and provide what is needed to meet individualized needs
- Offer direct support to kids with educational and behavioral needs
- Search for worksheets and activites to improve the student’s knowledge of a lesson, add visual aids to promote a students’ comprehension, or develop exercises to aid students in learning.
- Work closely with instructors to develop teaching materials and customize resources to their students’ requirements.
Hairstylist/ Make-Up Artist
Studio East Hair Design
10.2022 - Current
- Welcoming customers warmly and ask questions to provide the best service possible
- Recommending hairstyles and haircuts according to customers’ face shapes and tastes
- Washing, rinsing and drying clients’ hair using appropriate shampoos and conditioners
- Coloring and cleaning hair while following state guidelines
- Recommending and selling salon products
- Staying updated on ongoing hair styling trends
- Handling cash, credit card and check transactions
- Answering phone and scheduling appointments
- Meevo scheduling system knowledgeable
Education
Cosmetology License -
Shears Cosmetology School
Carlisle, PA10.2022
High School Diploma -
Perry High School
Perry, GA05.2014
Skills
- Bilingual in Spanish and English
- Problem Resolution
- Computer Proficiency
- Appointment Scheduling
- Money handling abilities
- Data Entry
Timeline
ED Patient Registration and Services
UPMC Pinnacle Carlisle
03.2024 - Current
Special Education Paraprofessional
South Middleton School District
08.2023 - Current
Hairstylist/ Make-Up Artist
Studio East Hair Design
10.2022 - Current
Cosmetology License -
Shears Cosmetology School
High School Diploma -
Perry High School
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