Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Pamela Ortiz Sanchez

Ronkonkoma,NY

Summary

As a proactive Shift Manager at Wendy's Restaurant, I excelled in resolving escalated customer issues and mentoring new staff, significantly enhancing team performance. My expertise in cash handling and decision-making, coupled with a bilingual ability, aligns with key employer needs, fostering a positive and efficient work environment.

Overview

2
2
years of professional experience

Work History

Shift Manager

Wendys Restaurant
08.2022 - Current
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Promoted a positive work environment through open communication and constructive feedback.

Education

High School Diploma -

Sachem High School North
Lake Ronkonkoma, NY

Business Administration

Suffolk County Community College
Selden, NY

Skills

  • Cash Handling
  • Decision-Making
  • Customer service focus
  • Employee Training
  • Punctual and Reliable
  • Bilingual
  • Negotiating

Languages

Spanish
Native or Bilingual
French
Limited Working

Timeline

Shift Manager

Wendys Restaurant
08.2022 - Current

High School Diploma -

Sachem High School North

Business Administration

Suffolk County Community College

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Pamela Ortiz Sanchez