Pamela Osban
Hartford City,IN
All our final decisions are made in a state of mind that is not going to last.
Marcel Proust
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Work-life balanceCompany CulturePersonal development programsCareer advancementSummary
Global business professional with history of leading international teams to success. Known for strategic thinking and driving impactful initiatives that align with organizational goals. Highly collaborative, adaptable to shifting priorities, and committed to team success. Skilled in cross-functional leadership, strategic planning, and change management.
Overview
12
12
years of professional experience
Work History
Global Director of External Labor
R1 RCM
08.2023 - 07.2025
- Developed a comprehensive global Contingent Workforce Program, ensuring alignment between talent planning and company objectives.
- Collaborated closely with Talent Acquisition, Human Resources, Procurement, Legal, and Finance departments to guarantee the success of the workforce program.
- Negotiated vendor pricing for temporary labor, successfully reducing markups from 59–62% to 35–44%.
- Achieved a 40% cost reduction for internally sourced contingent candidates.
- Onboarded 583 contractors during a national system outage, maintaining compliance and uninterrupted revenue streams.
- Secured a $6 million managed services contract, realizing $600,000 in savings (10% of costs) at the conclusion of the project.
- Negotiated a five-year technology contract that eliminated implementation costs and saved $250,000.
Solution Architect / Project Manager
Magnit Global
04.2022 - 05.2023
- Conducted technology analysis and documented requirements to drive process improvements.
- Defined clear project goals, risks, timelines, and resource requirements, managing project execution to successful outcomes.
- Increased management fees by $500,000 and implementation fees by $37,000, preventing project delays.
Program Director
GRI (Magnit Global)
11.2021 - 04.2022
- Orchestrated seamless coordination between IT and non-IT teams, aligning Contingent Labor and SOW initiatives with overarching business objectives.
- Led MSP transition for enterprise retail account, managing $170M+ spend across IT and non-IT sectors, driving cost efficiencies and fostering partnerships. Provided ongoing direction and leadership for program operations.
- Collaborated with various teams to uncover issues, identify applicable solutions, and offer guidance.
- Collaborated closely with executive leadership to develop strategic plans for long-term growth.
- Delivered outstanding program results by setting clear objectives and proactively addressing potential challenges.
Program Director
Guidant Global
08.2019 - 11.2021
- Led onsite MSP programs for the plastics and chemical industries, managing 100+ managers and 66+ suppliers across 63 locations.
- Resolved four years of invoicing errors, which resulted in a 75% reduction in supplier complaints.
- Secured a three-year contract extension while managing $150 million in spend.
- Implemented operational audits and successfully passed the first audit with zero findings.
- Increased revenue by 34% through successful contract closures.
- Led cross-functional teams to enhance program delivery and operational efficiency.
- Developed strategic initiatives to streamline processes and reduce operational costs.
Central Indiana Area Manager
Peopelink Staffing Solutions
07.2018 - 04.2019
- Leading during low unemployment (not ideal for staffing) and few internal resources, guided managers to never-the-less deliver strong performances.
- Ensured profitability and long-term growth for the branches by reinforcing performance management, improving systems and controls, and managing fiscal and strategic planning. Managed three branch locations, driving profitability and sustainable long-term growth during periods of low unemployment.
- Developed and implemented training programs for staff, improving performance and efficiency.
Sr. Program Manager
Adecco
08.2017 - 07.2018
- Directed strategic initiatives for the fastest-growing account in Adecco North America.
- Audited headcount for more than 2,000 contingent associates across 15 sites, enhancing billing accuracy.
- Achieved 300% revenue growth from 2016 to 2017 and launched a customer service center in Puerto Rico.
- Led cross-functional teams to deliver complex programs on time and within budget.
- Developed and implemented strategic program plans to align with organizational goals.
Program Manager
Kelly OCG / Kelly Services
10.2013 - 08.2017
- Managed a hybrid staffing/MSP program for high-volume accounts, supporting remote hiring and vendor relations.
- Reduced time-to-fill by 40% through supplier engagement initiatives.
- Exceeded revenue estimates ($29 million vs. $5 million) within nine months.
- Ensured compliance and delivered solutions to meet KPIs and reduce costs.
- Led cross-functional teams to drive program initiatives and achieve strategic objectives.
- Developed and implemented project plans, ensuring alignment with organizational goals and timelines.
Education
Bachelor of Science - Political Science
Skills
- Program & Project Management: Program management, project management, cross-functional team leadership, strategic consultation
- Vendor & Contract Management: Vendor management, contract negotiation, RFP process, supplier relations
- Operations & Process Improvement: Operations management, process improvement, risk management, compliance, cost reduction
- Technology & Implementation: SAAS deployment, technology management, performance management
- Talent & Client Relations: Talent acquisition, business development, client relations, budget management
- Supply chain optimization
- Strategic planning
- Organizational development
- Talent acquisition
Technology
- Fieldglass
- Beeline
- Workday
- SuccessFactors
- SAP
- Microsoft Suite
- Concur
- Oracle
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Websites
Timeline
Global Director of External Labor - R1 RCM
08.2023 - 07.2025
Solution Architect / Project Manager - Magnit Global
04.2022 - 05.2023
Program Director - GRI (Magnit Global)
11.2021 - 04.2022
Program Director - Guidant Global
08.2019 - 11.2021
Central Indiana Area Manager - Peopelink Staffing Solutions
07.2018 - 04.2019
Sr. Program Manager - Adecco
08.2017 - 07.2018
Program Manager - Kelly OCG / Kelly Services
10.2013 - 08.2017
California State University-Sacramento - Bachelor of Science, Political Science