PAMELA O UKAGWU
Richmond,TX
Summary
Accomplished Patient Care Coordinator with a proven track record at Blossom Healthcare, enhancing patient satisfaction through exceptional customer service and efficient appointment scheduling. Skilled in HIPAA compliance and critical thinking, I significantly improved communication between patients and healthcare providers, streamlining patient flow and maintaining confidentiality.
Healthcare professional with solid foundation in patient care coordination, consistently ensuring smooth operations and patient satisfaction. Proven ability to collaborate effectively with medical teams and adapt to dynamic healthcare environments. Known for excellent organizational skills and patient-focused approach.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator
Blossom Healthcare
08.2022 - Current
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
CNA/Patient Care Technician
HealthTrust
05.2020 - 08.2022
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
Patient Care Technician
OakBend Hospital
02.2018 - 05.2020
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
CNA/Patient Care Technician
Heritage Park of Katy
06.2017 - 02.2018
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted patients with daily living activities, promoting independence and dignity.
CNA/Patient Care Technician
Essence Healthcare
02.2011 - 02.2018
- Assisted patients with daily living activities, promoting independence and dignity.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
CNA/Patient Care Technician
Lorien Columbia
03.2009 - 02.2011
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted patients with daily living activities, promoting independence and dignity.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
CNA/Patient Care Technician
Memorial Hermann Memorial City Medical Center
01.2002 - 03.2007
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Assisted patients with daily living activities, promoting independence and dignity.
Education
Associate of Applied Science - Health Sciences
Houston Community College
Houston, TX12-2020
Associate of Science - Nursing
Med-life Institution
Florida12-2018
Bachelor of Arts - Theater Arts
University of Uyo
Akwa-ibom03-2000
GED -
College Station
College Station, TX02-1994
Skills
- Critical thinking skills
- HIPAA compliance
- Organizational skills
- Appointment scheduling
- Customer service
- Patient relations
Accomplishments
- Developed improved tracking and assessment system to increase patient care standards.
- Drove overall improvements to quality assurance and patient satisfaction initiatives by removing bottlenecks to effective care.
Affiliations
- Adroit Health Synergy ltd
Certification
- Basic Life Support Certificate (BLS) - American Heart Association or Red Cross.
- Emotional Intelligence and Communication Skills Certification – Various Providers.
Languages
English
Full Professional
English
Full Professional
Timeline
Patient Care Coordinator
Blossom Healthcare
08.2022 - Current
CNA/Patient Care Technician
HealthTrust
05.2020 - 08.2022
Patient Care Technician
OakBend Hospital
02.2018 - 05.2020
CNA/Patient Care Technician
Heritage Park of Katy
06.2017 - 02.2018
CNA/Patient Care Technician
Essence Healthcare
02.2011 - 02.2018
CNA/Patient Care Technician
Lorien Columbia
03.2009 - 02.2011
CNA/Patient Care Technician
Memorial Hermann Memorial City Medical Center
01.2002 - 03.2007
- Basic Life Support Certificate (BLS) - American Heart Association or Red Cross.
- Emotional Intelligence and Communication Skills Certification – Various Providers.
Associate of Applied Science - Health Sciences
Houston Community College
Associate of Science - Nursing
Med-life Institution
Bachelor of Arts - Theater Arts
University of Uyo
GED -
College Station
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