Summary
Overview
Work History
Education
Skills
Timeline
Generic

PAMELA OVERSTREET

Jonesboro,AR

Summary

Multi-disciplinary "people developer" passionate about growing professionals through training and ongoing learning. After starting my career in L&D, then venturing out to operate my own small business ventures, I knew I wanted to focus my career on L&D. My minor in HR Management enhanced my command of the intricacies of training and development. Accomplished in diversifying training programs and expanding course offerings to handle larger numbers of enrollees. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes.

Overview

12
12
years of professional experience

Work History

Branch Manager

Advance Services, Inc.
12.2022 - Current
  • Maintained friendly and professional customer interactions.
  • Assessed employee performance and developed improvement plans.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Engaged employees in business processes with positive motivational techniques.
  • Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
  • Consulted customers to boost product sales and services.
  • Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
  • Generated financial and operational reports to assist management with business strategy.
  • Launched new training program to boost employee skills and staff retention rate.
  • Completed filings and upheld strict compliance with regulatory agencies and supervisors.
  • Complied with regulatory guidelines and requirements.

Business HR Manager

Maxx Pro Staffing
01.2021 - 12.2022
  • Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
  • Maintained human resources regulatory compliance with local, state and federal laws.
  • Motivated employees through special events, incentive programs, and constructive feedback.
  • Coordinated employee grievances and disputes in timely and professional manner by finding constructive solutions.
  • Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
  • Organized and led staff orientation programs and training to promote collaboration.
  • Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
  • Monitored and handled employee claims involving performance-based and harassment incidents.

Licensed Realtor

Coldwell Banker
09.2016 - 01.2019
  • As a Realtor, I specialized in both residential and commercial real estate
  • Providing people with a comprehensive understanding in the acquisition or liquidation of real property, negotiating to my client's best interest, and educating clients on what need legally be disclosed are all responsibilities I undertook as a Realtor
  • Analyzed market statistics to identify trends and evaluate current property listings
  • Facilitated closing process and monitored to ensure adherence to all facets of contract
  • Developed bid presentations for buyers and sellers, answering questions and promoting property features.

Owner

Pamela Anne's
10.2011 - 12.2016
  • As a small business owner, I had the opportunity to develop a comprehensive understanding of the intricacies of business and finance. My responsibilities regularly included the following:
  • Mentored team members to succeed and advance within the company
  • Analyzed employees' skill levels and implemented new techniques to boost staff knowledge
  • Set pricing structures according to market analytics and emerging trends
  • Promoted business on social media platforms to maximize brand identity and generate revenue
  • Participated in networking events to establish and cement community ties, B2B relationships and industry connections
  • Developed sales plans to introduce new products to market
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Managed day-to-day business operations.

Licensed Realtor

Fred Dacus Associates
09.2014 - 09.2016
  • As a new Realtor, my focus was on building a strong client base through hard work, clear communication, dedication to client needs, and delivery of results
  • Grew client base by acquiring new customers and identifying needs to deliver relevant real estate investments
  • Negotiated contracts and educated sellers and buyers about legal disclosures
  • Established and maintained positive relationships with owner banks, non-owner banks, a orneys, mortgage lenders and builders
  • Available upon request

Training and Development Manager

C&Q Opportunities
12.2012 - 08.2014
  • I worked in tandem with the Human Resources department and office manager to ensure that company needs were assessed and addressed on a regular basis in order to maintain a high level of functionality and productivity. Some of my duties regularly included the following:
  • Analyzed each department's training needs and developed new training programs based upon data collected
  • Created effective training course objectives, course content and all materials
  • Conducted evaluations of training courses to uncover areas in need of improvement
  • Led training classes and recorded instruction for later use
  • Monitored training costs to maintain training budget
  • Mentored team members to succeed and advance within department and company
  • Analyzed employees' skill levels and implemented new techniques to boost staff knowledge
  • Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.

Education

License - Real Estate

Lindsay School of Real Estate
Fayetteville, AR
08.2014

Bachelor of Science - Business Administration And HR Management, Human Resources Management

Colorado Technical University
Colorado Springs, CO
12.2020

Skills

  • Microsoft Windows
  • Staff Management
  • Microsoft Excel
  • Microsoft Outlook
  • Microsoft SharePoint
  • Regulatory Compliance
  • Exceptional Communicator
  • Instructor Support
  • Business Management Principles
  • Confidential Records Management
  • Remote Employee Training
  • Administrative Oversight
  • Time Management
  • Staffing Processes
  • Training Manuals and Processes
  • Human Resources
  • Determining Staffing Needs
  • Classroom Instruction
  • Human Resources Department Processes
  • Leading Seminars

Timeline

Branch Manager

Advance Services, Inc.
12.2022 - Current

Business HR Manager

Maxx Pro Staffing
01.2021 - 12.2022

Licensed Realtor

Coldwell Banker
09.2016 - 01.2019

Licensed Realtor

Fred Dacus Associates
09.2014 - 09.2016

Training and Development Manager

C&Q Opportunities
12.2012 - 08.2014

Owner

Pamela Anne's
10.2011 - 12.2016

License - Real Estate

Lindsay School of Real Estate

Bachelor of Science - Business Administration And HR Management, Human Resources Management

Colorado Technical University

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