Pamela Packman
Phoenix
Summary
Hardworking and passionate job seeker with strong customer service, inventory management, conflict resolution to enhance member retention and satisfaction along with organizational and collaboration skills eager to help the team achieve company goals.
Overview
2025
2025
years of professional experience
Work History
Service Delivery Manager
American Express
2001 - 08.2024
- Supported service delivery processes by coordinating with cross-functional teams to ensure operational efficiency.
- Managed relationships, addressing inquiries and providing timely updates on service status.
- Participated in training sessions to understand tools and systems used for service management and delivery tracking.
Procurement Manager
American Express
1998 - 2001
- Developed and implemented procurement strategies to optimize performance and reduce costs.
- Negotiated contracts with vendors, ensuring favorable terms and compliance.
- Led cross-functional teams to enhance processes and improve operational efficiency.
- Evaluated performance through audits and assessments, driving continuous improvement initiatives.
Retail Manager
Toys R Us
1993 - 1998
- Managed cash handling, inventory management, shrinkage, stocking and return to vendor process in high volume retail stores in both Michigan and Arizona.
- Directed daily operations to enhance customer satisfaction and loyalty. Exhibited excellent people and communication skills.
- Handled conflict resolution to maintain excellent customer service and relationships.
- Trained and mentored staff to improve service quality and exceed sales goals. Encouraged a team environment and collaboration while following safety compliance and labor regulations.
Education
Bachelor of Arts - Psychology
Wright State University
Dayton, OHSkills
- Inventory Management and Data analytics
- Conflict resolution and Problem solving
- Customer service and satisfaction
- Communication and Team player
Timeline
Service Delivery Manager
American Express
2001 - 08.2024
Procurement Manager
American Express
1998 - 2001
Retail Manager
Toys R Us
1993 - 1998
Bachelor of Arts - Psychology
Wright State University
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