Pamela Page
Friendsville,TN
Summary
Highly-enthusiast Client Service professional with more than 15 years of client interface experience. Skilled in both individual and team roles, with expertise in training and mentoring new staff on company objectives. Ready to tackle new challenges and build success with exciting organizations. Seeking to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills.
Cheerful and upbeat professional with history of exceeding customer service expectations. Calm and composed in stressful situations and capable of reducing customer dissatisfaction through acknowledgement, decisive communication and focused solutions.
Overview
20
20
years of professional experience
Work History
Client Service Coordinator
Fairview Animal Hospital
07.2010 - Current
- Managed receptionist area by greeting visitors, responding to telephone, and email inquiries.
- Managed physician calendar, including scheduling patient appointments and procedures.
- Supported administrative and healthcare staff with skilled clerical assistance such as ordering supplies and organizing office inventories.
- Built sustainable client relationships built on trust by applying excellent communication and interpersonal skills.
- Adept at navigating any client disputes and conflicts by quickly assessing situations and offering workable solutions.
- Pre-screen job applicants, coordinate and lead initial staff interviews and working interviews.
- Participated in surgical procedures, vaccinations, annual exams, sick visits, animal holding and handling and filling prescriptions.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
- Immense ability to multi-task and work in a fast paced environment.
- Initiated troubleshooting device maintenance and repairs as needed.
Office Manager
Greenville Fasteners
06.2006 - 02.2010
- Managed front office by answering phone calls, responding to emails, sorting mail and collecting packages.
- Administered and update quickbooks database to manage payroll, employee benefits and staff time.
- Order and track all office related expenses, order supplies, maintain office equipment.
- Prepared and processed shipping documents, including work and shipping orders, route materials and bills of lading.
- Optimized organizations systems for payment collections, AP/AR deposits and record keeping.
Receptionist
Allen & Griffin Animal Hospital
07.2003 - 01.2005
- Kept reception area clean and neat to give visitors positive first impression.
- Managed multiple tasks and met time-sensitive deadlines.
- Coordinated front office duties, including customer service, patient scheduling and billing.
- Assisted veterinarian in performing basic exams and tests for all patients.
- Addressed, documented, and responded to incoming and outgoing calls and correspondence.
- Confirmed appointments, communicated with clients, and updated client records.
- Maintained confidentiality of information regarding clients and patients.
Education
Mississippi Delta Community College
Moorhead, MS08.2005
GED -
Riverside High School
Greenville, MS2000
Skills
- Complex Problem-Solving
- Accounts Payable and Accounts Receivable
- Information Updates
- Clerical Support
- Customer Support
- Office Supplies and Inventory
- Customer Data Confidentiality
- Collaborative Environments
- Client Needs Assessment
- Client Relations
- Account Management
Timeline
Client Service Coordinator
Fairview Animal Hospital
07.2010 - Current
Office Manager
Greenville Fasteners
06.2006 - 02.2010
Receptionist
Allen & Griffin Animal Hospital
07.2003 - 01.2005
Mississippi Delta Community College
GED -
Riverside High School
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