Pamela Page

• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
• Assisted customers in navigating company website and placing online orders, improving overall user experience.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Clarified customer issues and determined root cause of problems to resolve product or service complaints.
• Updated account information to maintain customer records.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

• Train and assist representative with proper procedure Due escalate calls, complete reports, replying to Emails in a timely matter

• Provides excellent customer service to callers regarding claims for multiple lines of business.

• Assists with the claims application process and provides detailed claim notes on all calls.

• Resolves issues with one call/one person response effectively.

• Directs calls to appropriate escalation path as needed.

• Maximized performance by monitoring daily activities and mentoring team members.
• Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.

• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Updated account information to maintain customer records.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and company alike.
• Met customer call guidelines for service levels, handle time and productivity.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

• Managed financial aspects of salon, including budgeting, payroll processing, and inventory management.
• Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
• Sourced high-quality and trending hair care products for salon, placing orders with suppliers.
• Evaluated employee performance through close observation and performance rubrics.
• Conducted regular meetings with employees to assess progress toward goals and address any areas needing improvement or further development.
• Maintained general appointment calendar and set shift schedules.
• Grew customer numbers and boosted loyalty with strategic engagement and marketing.
• Established a positive workplace culture that fostered teamwork, open communication, and professional growth among staff members.
• Enhanced customer satisfaction by implementing efficient salon operations and delivering exceptional service experiences.
• Oversaw staff recruitment efforts to ensure diverse team of talented professionals was assembled for salon''s success.
• Cross-sold and up-sold new haircare products, increasing earnings 25% per month.