Pamela Page
New Orleans,LA
Summary
Healthcare professional, prepared to provide exceptional patient care and administrative support. Proven success in enhancing patient experiences through effective coordination and communication with medical teams. Focuses on collaborative efforts and adapts to dynamic healthcare environments, ensuring reliability and flexibility. Skilled in patient scheduling, record management, and problem-solving.
Overview
29
29
years of professional experience
Work History
Patient Coordinator
Sanova Dermatology
03.2024 - Current
- Increased efficiency of the front office operations through effective multitasking, attention to detail, and organization skills.
- Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
- Handled sensitive situations with empathy when dealing with distressed patients or those facing serious health challenges.
- Maintained up-to-date knowledge on insurance policies, medical terminology, and clinic protocols in order to provide accurate information and assistance to patients.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Maintained accurate electronic health records for improved patient care and compliance with privacy regulations.
- Contributed to a positive atmosphere within the clinic by maintaining a professional demeanor and compassionate attitude towards all patients.
- Verified patient insurance eligibility and entered patient information into system.
- Answered incoming calls, scheduled appointments and filed medical records.
- Greeted and assisted patients with check-in procedures.
Patient Care Coordinator
Tulane Medical Center
02.2023 - 11.2023
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Fostered strong relationships with referral sources for increased network connections, benefiting both the clinic and its patients through expanded resources.
- Implemented a more efficient system for managing medical records, resulting in faster access to crucial information during patient visits.
- Coordinated scheduling of appointments to maximize healthcare providers' availability and patient convenience.
- Coordinated discharge planning, ensuring smooth transitions to home care or rehabilitation facilities.
- Answered incoming calls, scheduled appointments and filed medical records.
Surgical Scheduler Coordinator
West Jefferson Medical Center
09.2019 - 11.2022
- Demonstrated adaptability by managing unexpected schedule changes or emergencies, ensuring minimal disruption to other scheduled surgeries.
- Reduced patient wait times by effectively coordinating with surgeons, nurses, and support staff.
- Improved staff productivity by organizing regular meetings for surgical coordinators to discuss best practices and workflow improvements.
- Elevated the reputation of the surgical department by consistently delivering high-quality scheduling services, leading to increased referral rates from physicians.
- Collaborated with insurance providers to obtain necessary authorizations for scheduled surgeries, minimizing delays or cancellations due to coverage issues.
- Provided exceptional customer service to patients, addressing their concerns promptly while maintaining professionalism at all times.
- Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.
- Verified insurance coverage and obtained pre-authorizations.
- Promoted effective teamwork among colleagues through consistent communication and collaboration on complex cases requiring coordination across multiple departments.
- Supported successful surgical outcomes by ensuring accurate documentation of patient medical histories, insurance information, and surgical consents.
- Recognized as Employee of the Month throughout Hospital June 2021 and August 2021 in clinic.
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
Patient Care Coordinator
Daughters of Charity Health System
03.2015 - 12.2018
- Answered incoming calls, scheduled appointments and filed medical records.
- Verified patient insurance eligibility and entered patient information into system.
- Facilitated communication between patients and various departments and staff.
- Trained new staff on filing, phone etiquette and other office duties.
- Taught patients and families to use at-home medical equipment.
- Refilled patient medications
- Obtained prior authorizations for outpatient procedures
- Coordinated scheduling of appointments to maximize healthcare providers' availability and patient convenience.
- Trained new staff on patient care coordination best practices, enhancing team effectiveness and patient support.
Certified Medical Assistant
Crescent City Physicians
04.2012 - 10.2014
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Prepared and administered medications to alleviate patient symptoms.
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
- Performed medical records management, including filing, organizing and scanning documents.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Completed EKGs and other tests based on patient presentation in office.
- Administered injections.
- Measured patient spirometry.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
Medical Assistant
Ochsner Medical Center
01.2010 - 02.2011
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
Medical Assistant
Goshen Family Physicians
06.2008 - 01.2010
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
Front Desk Receptionist
Concord Family Medicine
05.2006 - 06.2008
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
Lead Certified Medical Assistant
Palo Alto Medical Foundation
09.1995 - 10.2005
- Increased patient safety with strict adherence to infection control protocols and proper sterilization techniques.
- Supported physicians in delivering quality care through attentive preparation, assistance during examinations, and prompt follow-up on test results.
- Elevated patient experience through efficient rooming processes, preparing examination areas for scheduled appointments without delays.
- Aided physicians in diagnostic tests or treatments, providing essential support that contributed towards successful outcomes for patients.
- Reduced wait times for patients by effectively managing the flow of the clinic, prioritizing tasks, and ensuring timely completion of duties.
- Played an integral role in quality assurance measures by actively participating in chart audits, identifying areas for improvement and working to address identified issues.
- Exemplified professionalism at all times when interacting with patients, families, colleagues, or superiors within the healthcare setting.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Performed medical records management, including filing, organizing and scanning documents.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Prepared lab specimens for diagnostic evaluation.
- Completed EKGs and other tests based on patient presentation in office.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Taught patients about medications, procedures, and care plan instructions.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Measured patient pulse oximetry.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Measured patient spirometry.
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Oriented and trained new staff on proper procedures and policies.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
Education
Certificate of Technical Studies - Medical Assisting
Bryman College
San Jose, CASkills
- Insurance verification
- Appointment scheduling
- Patient confidentiality
- Electronic records management
- Healthcare industry
- Patient care and education
- Attention to detail
- Organizational skills
- Patient care
- Medical terminology
- Verbal and written communication
- Patient flow management
- Patient outreach and Follow-up
- Patient care coordination
- Scheduling
- Monitoring tools
- New hire training
- Insurance practices
- Critical thinking skills
- Organizational standards
- Care planning
- Inventory management
- Follow-up care
- Healthcare system navigation
- Medical record requests
- Healthcare documentation
- Calm and effective under pressure
- Schedule coordination
- Patient intake
- Insurance authorizations
- Insurance verifying
- Gathering information from patients
- Punctual and hardworking
- Communicating to patients and families
- Caring and empathetic
- Payment arrangements & negotiation
- HIPAA compliance
- Patient registration
Timeline
Patient Coordinator
Sanova Dermatology
03.2024 - Current
Patient Care Coordinator
Tulane Medical Center
02.2023 - 11.2023
Surgical Scheduler Coordinator
West Jefferson Medical Center
09.2019 - 11.2022
Patient Care Coordinator
Daughters of Charity Health System
03.2015 - 12.2018
Certified Medical Assistant
Crescent City Physicians
04.2012 - 10.2014
Medical Assistant
Ochsner Medical Center
01.2010 - 02.2011
Medical Assistant
Goshen Family Physicians
06.2008 - 01.2010
Front Desk Receptionist
Concord Family Medicine
05.2006 - 06.2008
Lead Certified Medical Assistant
Palo Alto Medical Foundation
09.1995 - 10.2005
Certificate of Technical Studies - Medical Assisting
Bryman College
Similar Profiles
Kaitlin ScharmannKaitlin Scharmann
Lead Medical Aesthetician/Certified Laser Technician at Sanova DermatologyLead Medical Aesthetician/Certified Laser Technician at Sanova Dermatology
Celenia HernandezCelenia Hernandez
Medical Office Manager at Sanova DermatologyMedical Office Manager at Sanova Dermatology
Virginia EisenhauerVirginia Eisenhauer
Registered Medical Assistant at Sanova DermatologyRegistered Medical Assistant at Sanova Dermatology