Pamela Parks
Office Administration
Shawnee,KS
Summary
Dynamic customer service professional with a proven track record, excelling in problem resolution and active listening. Recognized for enhancing customer loyalty through empathetic interactions and consistently exceeding performance metrics. Skilled in data collection and adept at adapting to high-pressure environments, ensuring exceptional client experiences.
Overview
25
25
years of post-secondary education
Work History
Customer Service Representative
Universal Engraving
2023 - 2025
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Office Manager
Rentglass LLC
2011 - 2023
- Oversaw all aspects of the daily business operations.
- Created a system to reduce the amount of theft/fraud to bring about an over 70% reduction in losses.
- Executed and maintained records across multiple agencies and jurisdictions for prosecution of fraud or theft.
- Continued education within the field to be able to help and educate clientele as to the best options for their needs.
- Proactively worked to solve issues, before they became an issue, ensuring clients received the best possible experience working with the company.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Call Center Representative
Answer Kansas City
2016 - 2017
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Provided personalized assistance to clients, fostering strong relationships and promoting brand loyalty.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
- Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
Education
Continuing Education Student - General Office Services
Johnson County Community College
Overland Park, KS 05.2001 - Current
Skills
Customer service
Call center experience
Problem resolution
Active listening
Product knowledge
Adaptability and flexibility
Complaint resolution
Time management
Data collection
Brand representation
Timeline
Continuing Education Student - General Office Services
Johnson County Community College
05.2001 - Current
Customer Service Representative
Universal Engraving
2023 - 2025
Office Manager
Rentglass LLC
2011 - 2023
Call Center Representative
Answer Kansas City
2016 - 2017