Pamela Parsons
Summary
Dedicated and seasoned professional with over 25 years of experience in office administration, with the ability to work independently and thrive in a team atmosphere. I am a team player who is motivated to improve service satisfaction and contribute to overall company success. Well-developed communicator, versed in HR solutions. Detail-oriented, responsive, and adaptable to changing conditions. Possesses leadership qualities, organizational skills, multi-tasking skills, and the ability to quickly learn the organization's systems. I walk in integrity, can maintain high ethical standards, and maintain the highest level of confidentiality.
Overview
25
25
years of professional experience
3
3
Certification
Work History
Sr. Benefits Specialist
TrueBlue
10.2023 - 10.2025
- Point person for correspondence with vendors, internal contacts, and employee benefit questions.
- Partners with other HR teams to assist employees.
- Handles situations on the phone or in email with difficult people.
- Investigate any discrepancies or variances between systems.
- Processed vendor invoice payments and compiled Excel spreadsheets.
- Researched various HR team reports with case-sensitive data to verify that the information was correct, and also reported and provided a resolution to fix errors.
- Ensure transactions comply with financial policies and procedures.
- Communicated effectively via email and phone with employees and associates to resolve issues pertaining to health and welfare benefits.
- I participated in and completed the testing of the new benefits platform.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Assisted other team members with special projects.
HR Service Rep
True Blue Corporate
03.2021 - 10.2023
- Triage incoming requests using ticketing tool to address HR-related inquiries effectively.
- Assist with onboarding and offboarding processes to ensure seamless transitions.
- Communicate consistently with team to identify opportunities for workflow improvement.
- Maintain confidentiality of sensitive information, exercising sound judgment in data handling.
- Track and log information for various HR programs accurately.
- Fulfill reporting requests to support data-driven decision-making.
- Verify employment requests efficiently, ensuring accurate documentation.
- Resolve employee concerns with knowledgeable and friendly service.
Benefits Specialist
True Blue Corporate
12.2019 - 03.2021
- Point person for correspondence with vendors, internal contacts, and associate benefit questions.
- Partners with other HR teams to assist employees.
- Processes a high volume of National Medical Support Notices.
- Handles situations on the phone or in email with difficult people.
- Investigate any discrepancies or variances between systems.
- Ensure transactions comply with financial policies and procedures.
- Communicated effectively via email and phone with associates to resolve issues pertaining to health and welfare benefits.
- Demonstrated leadership by making improvements to work processes, and helping to train others.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Assisted other team members with projects.
Benefits Coordinator
True Blue Corporate HR
04.2017 - 12.2019
- Sorts/processes National Medical Support Notices from email notifications.
- Sorts and processes National Medical Support Notices from stored boxes.
- Receive incoming calls, and also return voicemail calls from customers.
- Investigate any discrepancies or variances between systems.
- Ensure transactions comply with financial policies and procedures.
- Works with other team members to research and resolve issues with support orders.
- Report the weekly production status to the manager.
Education
Barber, Bates Technical College
2012
Tech Education Teacher Program -
Bates Technical College
2005
Associate of Technology Degree -
Bates Technical College
2004
Certificate - Center for Biblical Counseling -
2001
Associate of Religious Arts -
Bishop A.L. Hardy Academy
1999
Certificate - (General Insurance) Insurance 21 -
1995
Skills
- Microsoft Office, Prism, Equifax/Acams, HRIS, Staff Management, Ultrastaff
- Customer Care,
- Inventory
- Leadership
- Office administration
- Payroll
- Customer support
- Inbound and Outbound Calling
- Problem-solving abilities
- Office equipment proficiency
- Customer relations
- Project management abilities
- Adaptive team player
Certification
- Career and Technical Educator Certificate
- Certificate - (General Insurance) Insurance 21-23
- Certificate - Center for Biblical Counseling
Timeline
Sr. Benefits Specialist
TrueBlue
10.2023 - 10.2025
HR Service Rep
True Blue Corporate
03.2021 - 10.2023
Benefits Specialist
True Blue Corporate
12.2019 - 03.2021
Benefits Coordinator
True Blue Corporate HR
04.2017 - 12.2019
Barber, Bates Technical College
Tech Education Teacher Program -
Bates Technical College
Associate of Technology Degree -
Bates Technical College
Certificate - Center for Biblical Counseling -
Associate of Religious Arts -
Bishop A.L. Hardy Academy