Brandy Albores
Crown Point,IN
Summary
Organized and dependable and successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hard working, passionate, and detail-oriented team player. Great time management and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Dental Receptionist
United Dental Group
02.2016 - 01.2017
- Scheduled, rescheduled, and cancelled appointments for dental patients.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Provided excellent customer service to create positive experiences and build patient trust.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
Order Entry Clerk
Indiana Sugars Inc
02.2011 - 05.2014
- Completed accurate order entry and data verification.
- Documented shipping information for orders and tracked packages when necessary.
- Assisted customers with product and service selections.
- Communicated with customers to answer questions and perform account maintenance.
- Managed high-volume order periods effectively, maintaining accuracy under pressure.
- Enhanced customer satisfaction with accurate and timely order processing.
- Supported team members during peak times, balancing workload within the department efficiently.
- Kept detailed records of all transactions, ensuring accurate documentation for future reference or audits if needed.
- Assisted in training new hires, sharing best practices for efficient order entry procedures.
Dental Assistant Intern
Parkside Dental Care
09.2010 - 12.2010
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Prepared dental rooms and materials.
- Contributed to a positive work environment by collaborating effectively with the dental team members.
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Prepared patient x-rays and images for dentist review.
Medical Receptionist
Florida Orthopedic Institute
03.2007 - 01.2009
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Organized paperwork such as charts and reports for office and patient needs.
- Maintained current and accurate medical records for patients.
Education
High School Diploma -
East Chicago Central High School
East Chicago, IN06.2005
Skills
- Phone and Email Etiquette
- Dental Terminology
- Excellent multitasking capability
- Appointment Scheduling
- Insurance Verification
- Insurance Billing
- Patient Services
- HIPAA Compliance
- Patient documentation
- Office Opening and Closing
- Data Entry
- Organization and Time Management
- Calendar and Appointment Management
Timeline
Dental Receptionist
United Dental Group
02.2016 - 01.2017
Order Entry Clerk
Indiana Sugars Inc
02.2011 - 05.2014
Dental Assistant Intern
Parkside Dental Care
09.2010 - 12.2010
Medical Receptionist
Florida Orthopedic Institute
03.2007 - 01.2009
High School Diploma -
East Chicago Central High School
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