Pamela Payrot
Clay,NY
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
with proven track record in delivering exceptional customer service. Demonstrated ability to effectively manage customer inquiries and resolve issues promptly, contributing to high customer satisfaction. Displayed strong communication and problem-solving skills, ensuring seamless experiences and operational efficiency.
Overview
12
12
years of professional experience
Work History
HR Workforce/Reception
WCNY-PBS
08.2024 - Current
- Reception
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
NYS Licensed RealEstate Salesperson
Berkshire Hathaway Homes Services
03.2020 - 04.2025
- Real Estate Services
- Developed strong client relationships through effective communication and personalized service.
- Conducted property showings, highlighting key features to prospective buyers.
- Assisted in market analysis to determine competitive pricing strategies for listings.
- Coordinated open houses, ensuring properties were presented attractively and efficiently.
HR Associate
Robert Half Temp Agency/ Crouse Hospital
04.2024 - 07.2024
- HR Reception
- Phone
- File/sort
- Create Hospital Badges for Employee access
- Process new employee information
- Coordinated recruitment efforts, streamlining candidate screening processes and enhancing overall efficiency.
- Managed employee onboarding procedures, ensuring compliance with organizational policies and effective orientation for new hires.
- Implemented HRIS updates, optimizing data management practices and improving accessibility of employee information.
- Maintained up-to-date knowledge of industry trends and best practices, continuously seeking opportunities to enhance HR processes for greater organizational effectiveness.
Billing/ Administrative Assistant
The Hill-OB-Gyn Associates
03.2020 - 07.2023
- Manage front office
- Medical billing/ AR
- Assist Doctors, nurses, patients and drug reps
- HIPAA compliant
- Patient check-in, check out and referrals
- Closed
- Streamlined billing processes to enhance operational efficiency and accuracy.
- Led cross-departmental initiatives to improve billing documentation quality.
- Developed strategic solutions for complex billing discrepancies.
- Implemented best practices to optimize billing software utilization.
- Coordinated with medical staff to ensure accurate patient account management.
- Enhanced billing accuracy by diligently reviewing and reconciling invoices and payment records.
- Improved cash flow management with consistent tracking of accounts receivable and timely reporting to management.
- Increased client satisfaction by promptly addressing concerns regarding billing issues and providing clear explanations for charges.
- Performed thorough account reconciliations, identifying discrepancies and ensuring proper adjustments were made for accurate financial reporting.
- Assisted in the successful completion of internal audits by providing comprehensive documentation related to billing processes.
- Streamlined invoice processing for improved efficiency and reduced turnaround time.
- Reduced late payments by consistently following up on overdue accounts with clients.
- Maintained strict confidentiality while handling sensitive client information, ensuring compliance with industry regulations.
- Updated billing procedures as needed in response to changing regulations or business requirements, keeping the organization compliant at all times.
- Developed strong working relationships with key stakeholders both internally and externally, resulting in a more cohesive billing process.
- Managed a high volume of client accounts efficiently, prioritizing tasks based on urgency and importance to maintain a well-organized workflow.
- Strengthened relationships with insurance companies through regular communication, leading to smoother claims processing.
- Facilitated smooth communication between departments, addressing billing inquiries and resolving discrepancies promptly.
- Contributed to company-wide cost savings through diligent identification of incorrect charges or duplicate billings on vendor invoices.
- Ensured timely collections by maintaining accurate customer contact information and diligently monitoring outstanding balances.
- Interacted with customers to resolve billing disputes and respond to inquiries.
- Verified accuracy of billing data and corrected discrepancies.
- Processed customer invoices, credit memos and payments within established timelines.
- Managed invoicing and payment processing operations.
- Handled account payments and provided information regarding outstanding balances.
- Maintained detailed records of customer payments and billing adjustments.
- Executed billing tasks and recorded information in company databases.
- Responded to customer concerns and questions on daily basis.
- Used data entry skills to accurately document and input statements.
Administrative Assistant/ NYS Licensed Real Estate Salesperson
Better Homes and Gardens Real Estate
07.2019 - 03.2020
- Assist management as well as Agents
- Coordinate outings and learning events
- Maintain and enforce office & DOS rules and regulations
- Closed
- Coordinated client meetings, ensuring efficient scheduling and preparation.
- Streamlined office procedures to enhance daily operations and reduce administrative workload.
- Managed communication channels, fostering effective information flow within the team.
- Developed organizational systems for document management, increasing accessibility and security.
- Collaborated with real estate agents to support seamless transaction processes from start to finish.
- Facilitated collaboration within team by organizing regular meetings and tracking project progress.
- Contributed to policy updates, researching regulations to ensure company compliance.
- Enhanced office environment, organizing spaces for better workflow and employee comfort.
- Facilitated property showings, effectively showcasing features to prospective buyers.
- Conducted market analysis to identify trends and set competitive pricing strategies.
- Negotiated contracts and agreements, ensuring favorable terms for clients.
- Developed comprehensive marketing plans utilizing digital platforms and social media outreach.
- Cultivated strong client relationships through personalized communication and exceptional service delivery.
- Guided first-time homebuyers through the purchasing process, providing education on financing options.
- Stayed up-to-date on industry trends through continuing education courses, maintaining expertise as a licensed real estate salesperson.
- Utilized social media platforms for effective marketing campaigns that increased property exposure and attracted interested buyers.
- Guided first-time homebuyers through the entire buying process from pre-approval to closing, providing comprehensive support at every step.
- Provided exceptional customer service by promptly addressing concerns, resulting in high client satisfaction ratings.
- Generated leads through networking events and referral programs, consistently expanding the client base.
- Hosted open houses and private showings, effectively showcasing properties to potential buyers.
- Maintained an extensive knowledge of local real estate markets, allowing for accurate pricing recommendations and effective negotiation strategies.
- Collaborated with other real estate agents within the brokerage firm to share listings and find suitable matches for buyer clients quickly.
- Managed transaction documentation efficiently using digital tools such as CRM software and e-signature platforms.
- Assisted clients in finding their ideal properties by carefully assessing their needs and preferences.
- Collaborated with mortgage lenders, inspectors, appraisers, and escrow officers to facilitate seamless closings for clients.
- Negotiated favorable deals for both buyers and sellers, leading to successful transactions and repeat business.
- Developed strong relationships with clients through consistent communication, ensuring smooth transactions and long-term satisfaction.
- Developed and maintained relationships with clients through networking, postcards, and cold calling.
- Negotiated, facilitated, and managed real estate transactions.
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Maintained connections with clients to encourage repeat business and referrals.
- Advertised client properties through websites, social media, and real estate guides.
- Presented purchase offers to sellers for consideration.
- Advised clients on market conditions and property value for informed decision-making.
- Communicated with clients to understand property needs and preferences.
- Wrote listings detailing and professionally highlighting property features to increase sales chances.
- Liaised between buyers and sellers to provide positive experiences for both parties.
- Marketed and sold property for clients by hosting open houses and advertising online and in print.
- Conducted comprehensive market analysis to identify opportunities for investors.
- Reviewed market research data and changed sales plans accordingly.
- Performed home evaluations and developed competitive market analysis for individual homes.
Administrative Assistant
Revitalize!CNY
10.2016 - 02.2019
- Manage the front office/AR
- Assist patients, support owner and co-workers
- Patient check in, out and referrals
- HIPAA compliant
- Managed office communications and correspondence, ensuring timely responses and maintaining professionalism.
- Coordinated schedules and appointments for management, optimizing time management and resource allocation.
- Trained junior staff on office procedures and software tools, fostering a collaborative work environment.
- Oversaw inventory management of office supplies, ensuring availability while minimizing excess expenditure.
- Liaised with vendors and service providers to negotiate contracts and ensure quality service delivery.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Maintained inventory of office supplies and placed orders.
- Monitored office supplies inventory, ensuring availability of essential items without overstocking.
- Managed scheduling for executive team, balancing complex calendars to ensure optimal use of time.
- Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
- Organized company events to enhance team cohesion, coordinating logistics and catering for over 50 participants.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Liaised between clients and vendors and maintained effective lines of communication.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
Senior Site Manager
Lone Star Storage
01.2016 - 09.2016
- Manage 5 locations, customer service
- Create and maintain positive relationships with tenants, Lease spaces
- Support and motivate other managers, Assist owner
- Monetary duties; Payroll, Bank deposits, Petty cash, Payments, Collections/ AR
- Led site operations, ensuring compliance with safety regulations and organizational standards.
- Managed facility maintenance, optimizing storage space efficiency and reducing operational costs.
- Implemented inventory management systems, improving accuracy in stock tracking and reporting.
- Coordinated customer relations initiatives, fostering positive community engagement and retention.
- Mentored junior site managers, sharing best practices to cultivate leadership skills within the team.
- Evaluated subcontractor performance regularly, providing constructive feedback to improve service delivery while maintaining strong working relationships.
- Mentored junior staff members, fostering their professional growth and improving overall team performance.
- Demonstrated strong leadership skills, motivating team members to deliver their best work even under challenging circumstances.
- Continuously monitored progress against established milestones, making strategic adjustments as needed to keep projects on track for successful completion.
- Increased customer satisfaction by resolving issues promptly and maintaining open lines of communication.
- Established strong relationships with clients, resulting in repeat business opportunities and positive feedback.
- Kept sites compliant with OSHA, state, and local regulations to prevent unnecessary risks.
Record Support Specialist
Legal Monkeys
07.2015 - 01.2016
- Support team members and create positive relationships
- Collect confidential patient medical records
- Uphold Federal and State HIPAA regulations and guidelines
- Developed strategic initiatives to optimize workflow efficiency and reduce response times.
- Evaluated support operations, recommending improvements for enhanced service delivery.
- Implemented training programs for staff on updated procedures and technologies.
- Maintained detailed documentation of support interactions, ensuring valuable insights are preserved for future reference and analysis.
- Acted as a liaison between clients and development teams, ensuring timely communication during critical incidents.
- Optimized internal workflows to expedite incident escalations, leading to faster problem-solving efforts from specialized teams.
- Tracked and documented customer interactions in customer relationship management system to maintain accurate records.
- Delivered exceptional remote support services by leveraging advanced diagnostic tools and methodologies.
Medical Receptionist / Clinic Receptionist
Reflections Dermatology & Revitalize! CNY
09.2013 - 06.2015
- Manage satellite office; Travel to multiple offices, phones, schedule, cancel, appointments
- Monetary duties : Bank deposits, Petty cash, Collect co-pay and or balance due/AR
- Verify and maintain HIPAA patient chart records via EMR
- Master scheduling between the two businesses at same time. i.e.: Reflections Dermatology
Education
High School Diploma -
Oswego High School
Oswego, NYSkills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving, resolution
- Excellent communication
- Organization and time management
- Computer skills
- Flexible and adaptable
- Dependable and responsible
- Multitasking Abilities
- Critical thinking
- Organizational skills
Languages
English
Timeline
HR Workforce/Reception
WCNY-PBS
08.2024 - Current
HR Associate
Robert Half Temp Agency/ Crouse Hospital
04.2024 - 07.2024
NYS Licensed RealEstate Salesperson
Berkshire Hathaway Homes Services
03.2020 - 04.2025
Billing/ Administrative Assistant
The Hill-OB-Gyn Associates
03.2020 - 07.2023
Administrative Assistant/ NYS Licensed Real Estate Salesperson
Better Homes and Gardens Real Estate
07.2019 - 03.2020
Administrative Assistant
Revitalize!CNY
10.2016 - 02.2019
Senior Site Manager
Lone Star Storage
01.2016 - 09.2016
Record Support Specialist
Legal Monkeys
07.2015 - 01.2016
Medical Receptionist / Clinic Receptionist
Reflections Dermatology & Revitalize! CNY
09.2013 - 06.2015
High School Diploma -
Oswego High School