Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

PAMELA PEÑA

San Antonio,TX

Summary

Quality-minded Project Manager is eager to support business and client needs by leveraging 18 years of experience and solid administrative expertise. Adept at keeping clients engaged and happy with a powerful sense of community enthusiastically pursuing opportunity to add immediate value to growing team. Inspired to help others and driven to apply unfailing work ethic to meet objectives. Industrious and committed with skills for multitasking and managing time well. Outgoing professional with a background managing employees, issues and administrative tasks in fast-paced environments. A highly visible and friendly Project Manager promoting exemplary talents in customer service, policies and procedures' oversight and facility security measures.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Project Manager

Chenega
San Antonio, TX
12.2022 - Current
  • Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
  • Collaborated with clients to define project requirements and deliverables.
  • Researched and identified innovative solutions to acquire resources and meet customer needs.
  • Analyzed user feedback to gather input and identify areas required for improvement.
  • Monitored and maintained websites and applications to track security vulnerabilities.
  • Gathered, organized and input information into digital database.

Community Manager

Opportunity Homes
San Antonio, TX
08.2007 - Current
  • Senior leadership by delivering annual budget and monthly variance reports for corrective action planning.
  • Supervise employees by overseeing employee relations, ongoing training and coaching on best practices and protocol, and annual employee reviews.
  • Control office operations, managing client correspondence, record tracking, budgeting, and data communications.
  • Received and processed resident payments and updated system accounts with latest information
  • Recommend property improvements based on detailed evaluations of current property conditions.
  • Practice controlled quality assurance by inspecting apartments and grounds to execute superior standards of cleanliness and aesthetic appearance.
  • Use excellent communication skills to negotiate in problem-solving skills to settle neighborhood disputes.
  • Improved NOI through rent growth and expense management.
  • Respectfully settled neighborhood disputes with effective communication, negotiation, and issue resolution skills.
  • Partner with maintenance to ensure 98% of vacant apartments are always ready.
  • Oversee 15- team members with effective morale-building strategies, cutting-edge training, and motivational coaching on established practices, standards, and requirements
  • Resolved tenant issues quickly and increased tenant retention by 98.9%
  • Worked with maintenance staff to complete timely repairs and enhancements.

Assistant Manager

San Antonio Housing Authority
San Antonio, Texas
01.2011 - 03.2014
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Offered hands-on customer assistance, assessing needs and maintaining current knowledge of consumer preferences.
  • Introduced prospective tenants to types of units available and performed tours of premises.
  • Posted policies and rules in common areas for tenant review.
  • Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.

Client Service Representative

San Antonio Housing Authority
San Antonio, Texas
08.2007 - 01.2011
  • Conducted screening, intake and move in of applicants as per the Admissions and Continued Occupancy Policy.
  • Collected and deposited funds owed by residents.
  • Ensured rent payments and other charges were inputted into the computer in a timely manner, maintain records of collections, prepare reports.
  • Educated clients on account services and resolved client inquiries regarding statement information and account balances.
  • Monitored occupancy and notified leadership of concerns.
  • Completed and tracked re-certifications on residents at the assigned developments.
  • Entered accurate data into SAHA’s Elite software and generated reports both statistical and narrative to assigned property manager or other management.
  • Completed interviews of residents and processes change of income for residents.
  • Issued lease violations and monitors curb appeal for residents at the assigned developments.
  • Prepares and Processes recommendation for lease violations..

Education

Bachelor of Arts - Business Management

University of Phoenix
Tempe, AZ
03.2024

High School Diploma -

Healy
05.1991

Skills

  • Community marketing
  • Maintenance oversight
  • Interior renovations
  • Financial budgeting and reporting
  • Tenant and eviction laws
  • Daily operations management
  • Policy administration
  • Conflict handling
  • Team training
  • Maintenance knowledge
  • Payment processing
  • Customer relationship management
  • Income and expense management
  • Multi-family property management
  • Fair housing mandates
  • Disturbance Handling
  • Monthly Fee and Payment Collection
  • Maintenance Oversight
  • Tenant and Eviction Laws
  • Income and Expense Management
  • Property Showing
  • Bid Proposals
  • Customer Relations

Certification

NAHRO Asset Management Training
Real Estate Assessment Center Certified
Customer Service Certified

Fair Housing Certified

Elderly Abuse Certified

Leadership Certification

Public Housing Management Certification

Timeline

Project Manager

Chenega
12.2022 - Current

Assistant Manager

San Antonio Housing Authority
01.2011 - 03.2014

Community Manager

Opportunity Homes
08.2007 - Current

Client Service Representative

San Antonio Housing Authority
08.2007 - 01.2011

Bachelor of Arts - Business Management

University of Phoenix

High School Diploma -

Healy

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