PAMELA PEÑA

Community Manager

San Antonio Housing Authority

San Antonio, TX

08.2007 - Current

Senior leadership by delivering annual budget and monthly variance reports for corrective action planning.
Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins, and move-outs
Supervise employees by overseeing employee relations, ongoing training and coaching on best practices and protocol, and annual employee reviews.
Control office operations, managing client correspondence, record tracking, budgeting, and data communications.
Contacted correct individuals to perform repairs and maintenance to obtain immediate resolutions
Perform regular inspections on all buildings, communal areas, and vacant units, identifying necessary repairs.
Received and processed resident payments and updated system accounts with latest information
Recommend property improvements based on detailed evaluations of current property conditions.
Practice controlled quality assurance by inspecting apartments and grounds to execute superior standards of cleanliness and aesthetic appearance.
Use excellent communication skills to negotiate in problem-solving skills to settle neighborhood disputes.
Monitor lease and renewal rental rates with leadership recommendations for change implementation.
Improved NOI through rent growth and expense management.
Promote assurance of quick repairs and fixes for issues by immediately notifying proper contacts and determining estimated arrival times.
Respectfully settled neighborhood disputes with effective communication, negotiation, and issue resolution skills.
Partner with maintenance to ensure 98% of vacant apartments are always ready.
Oversee 15- team members with effective morale-building strategies, cutting-edge training, and motivational coaching on established practices, standards, and requirements
Resolved tenant issues quickly and increased tenant retention by 98.9%