Pamela Pereira
North Attleboro,MA
Summary
Receptionist with over 15 years combined experience in customer service working in a Assisted Living, hospital setting and retail management. Serving as the primary point of contact for both in-house and external phone and website queries, successfully managed multiple priorities while maintaining a strong work ethic and exhibiting a positive attitude. Team member who adapts well to new situations and a high-intensity work environment.
Overview
21
21
years of professional experience
Work History
Lead Receptionist
Benchmark Senior Living
01.2017 - 01.2025
- Assist Administrative Assistant and Executive Director with many projects
- Responds to all emergencies as directed and has understanding of emergency call system and nurse paging system
- Assisting residents with meals, coordinating rides, reserving function room, accepting packages
- Greet all residents, associates, and visitors with a warm smile and pleasant tone of voice and ensure signing both in and out
- Responds to residents for food trays and other issues in a timely manner
- Maintain new resident packets which requires coordinating several pages and ensure documentation is correct
- Input billing information into the system
- Coordinate emergency binders which includes information on each resident
- Updates resident information into personal binders
- Book appointments for Podiatrist, Dentist, and hearing tests
- Answer all questions from outside calls from doctors and family members
Receptionist/Medical Records
Westwood Lodge Hospital
01.2008 - 01.2017
- Directed guests and routed deliveries and courier services
- Answered and managed incoming and outgoing calls while recording accurate messages
- Operated Avaya phone and pager system
- Trained all per diem receptionist staff
- Greeted numerous visitors, including VIP's, vendors and interview candidates
- Screened all visitors and directed them to the correct employee or office/unit
- Assessed urgency and prioritized needs before accepting or declining appointments for meetings with the CEO and direct care staff
- Ordered and distributed office supplies while adhering to a fixed office budget
- Finalized closing out patient charts and recording length of stays
- Completed correspondence responses for medical record request
Guest Services/ Human Resources Assistant
Target
01.2004 - 01.2008
- Processed client rebate reconciliation, reporting and check requests
- Directed guests and routed deliveries and courier
- Assisted senior recruiting staff with career fairs and recruiting events
- Screened applicant resumes and coordinate both phone and in-person interviews
- Organized all new hire, security and temporary paperwork
Education
Boston High degree -
01.1976
Skills
- Professional phone etiquette
- Excellent communication skills
- Excellent planner and coordinator
- Strong ability to work independently or with a team
- Knowledge of HIPPAA compliance
Timeline
Lead Receptionist
Benchmark Senior Living
01.2017 - 01.2025
Receptionist/Medical Records
Westwood Lodge Hospital
01.2008 - 01.2017
Guest Services/ Human Resources Assistant
Target
01.2004 - 01.2008
Boston High degree -
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