Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

PAMELA PEREZ

Seguin

Summary

Administrative professional offering excellent communication, planning and prioritization skills demonstrated through 2+ years of performance. Skilled at drafting reports and business correspondence, managing accounts and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Plant Administrative Assistant

Lhoist
05.2023 - Current
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Timeline Planning and Management
  • Computer Proficiency, Outlook, Mitigated financial discrepancies by accurately managing bank account transactions, uploading receipts using Concur
  • Answered phone calls and emails to provide information, resulting in effective business correspondence
  • Maintained accurate department and employee records by scanning, uploading and filing pertaining to each department.
  • Mail Management
  • Posted Good Receipts using SAP web and Desktop as well as PO increases, PO changes and creation of APO's.
  • Multitasking and Prioritization, Scheduled appointments, meetings and events for management staff in regard to employee interviews and 30, 60 and 90 day evaluations of employees.
  • Inventoried and ordered supplies and uniforms for office and plant.
  • Approved and processed all 53 employee timesheets for EOM and processed payroll bi-weekly using ADP and SAP platforms.
  • Organized files, developed spreadsheets in excel, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion
  • Processed and sent high value invoices, adjustments and credit memos to customers In the SAP web and desktop versions.
  • Explained job duties, compensation, benefits and company handbook for onboarding employees.
  • Assisted in month-end closing procedures, ensuring all invoices were processed on time to reflect accurate financial statements.
  • Maintained high level of data integrity by consistently updating vendor information in the system accurately.
  • Applied proper CC and GL codes to invoices, files, and receipts to keep records organized and easily searchable.

Marketing Representative

Rangewater Real Estate LLC
03.2022 - 05.2023
  • Determined customers' needs and provided brand awareness and recommendations to fulfill 95% occupancy
  • Created and launched campaigns across Instagram, Tik-Tok and Facebook to drive sales.
  • Analyzed industry trends and market surveyed competitors to inform marketing strategies.
  • Collected monthly rent payments and other fees for 284 occupied units while, always properly recording, and processing money through the Entrata system.
  • Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
  • Boosted property revenue by skillfully negotiating lease terms and rent increases.
  • Improved overall property appearance by coordinating regular inspections and suggesting necessary improvements.
  • Submitted work orders for tenants that need maintenance assistance.
  • Walk-throughs for newly renovated units.

Assistant Manager

Bill Miller BBQ
03.2018 - 03.2023
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
  • Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements
  • Mentored 51 team members to enhance professional development and accountability in workplace
  • Made hiring recommendations to increase company's productivity and profitability with quality workers
  • Supervised day-to-day operations to meet performance, quality and service expectations
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.

Cashier/Shift Leader

Orange Leaf Frozen Yogurt
06.2017 - 03.2018
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
  • Greeted customers entering store and responded promptly to customer needs
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy
  • Kept cash wrap stocked, products faced and shelving free of misplaced items or trash
  • Set up new sales displays each week with fresh merchandise.

Hostess

Games, Six Flags Fiesta Texas
  • Memorized games and rules to facilitate positive entertainment experience
  • Greeted and informed more than 100 customers about attractions, promotions and current prices to foster outstanding hospitality and service
  • Set up promotional displays and equipment for special events and activities
  • Supervised gameplay and monitored guests' actions to prevent theft
  • Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.

Education

Associate of Arts -

San Antonio College
05.2024

High School Diploma -

Johnson High School

Skills

  • Program File Distribution
  • Employee Training
  • Account Balancing
  • Data Entry Documentation
  • Excel Spreadsheets
  • Customer and Client Relations
  • Accounts Payable and Receivable

Certification

  • IATA Dangerous Good Shipping Certified
  • Department of Transportation Hazardous Materials Certified

Timeline

Plant Administrative Assistant

Lhoist
05.2023 - Current

Marketing Representative

Rangewater Real Estate LLC
03.2022 - 05.2023

Assistant Manager

Bill Miller BBQ
03.2018 - 03.2023

Cashier/Shift Leader

Orange Leaf Frozen Yogurt
06.2017 - 03.2018

Hostess

Games, Six Flags Fiesta Texas

Associate of Arts -

San Antonio College

High School Diploma -

Johnson High School

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PAMELA PEREZ